Associate Manager, Startup Accounts New Bengaluru

Razorpay International; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Razorpay is a leading full-stack fintech company in India, empowering businesses to move, manage and grow money. We partner with top clients to sustain revenue, cross-sell solutions, and deliver AI-enabled payment innovations.

This Associate Manager role focuses on nurturing strategic relationships and driving portfolio growth from Bengaluru. You will engage with key accounts, coordinate with internal teams, and ensure client success through proactive reviews and CRM updates.

Qualifications

• Experience in KAM/Sales in B2B environments.
• Strong customer-service practices.
• Excellent interpersonal skills and rapport building.
• Proactive, ambitious mindset.
• Hardworking with a strong work ethic.
• Knowledge of AI and related AI tools.

Responsibilities

• Build and nurture relationships with key clients to generate revenue.
• Cross-sell and upsell to grow the portfolio toward quotas.
• Conduct business reviews to ensure client satisfaction.
• Attend client meetings to deepen relationships.
• Meet client relationship targets and KPIs.
• Coordinate with internal teams to fulfill client needs.
• Escalate and resolve client issues promptly.
• Update CRM with client information and changes.
• Monitor performance against SLAs and flag issues.
• Conduct client satisfaction surveys.

Skills

Key Account Management

Sales in B2B

Customer service

Interpersonal skills

Go-getter attitude

Strong work ethic

AI Knowledge

AI Tools

Tools

CRM

Job description

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

The Role: Associate Manager, Startup Accounts Farming

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

• Building and maintaining relationships with clients and key personnel within their company.
• Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients inside and outside their offices to build better relationships with them.
• Achieving client relationship targets and KPI’s as set by the team lead.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM for any change with regard to a client.

Mandatory Qualifications:

• Relevant experience in Key Account Management/Sales in the B2B space.
• Knowledge of best customer service practices.
• Strong interpersonal skills and an ability to build rapport with customers.
• Go-getter attitude.
• Hardworking with a strong work ethic.
• AI Knowledge & AI Tools

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.