Senior Key Account Manager(B2B Sales)

Razorpay; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading financial solutions company is seeking an experienced Key Account Manager to build and maintain robust relationships with key clients. In this role, you will be responsible for cross-selling and up-selling services, conducting business reviews, and ensuring client satisfaction. The ideal candidate will have over 5 years of experience in B2B Sales or Key Account Management, along with strong interpersonal skills. This position offers a dynamic work environment in Bengaluru and opportunities for professional growth.

Qualifications

• 5 years+ relevant experience in Key Account Management/Sales in B2B space.
• Knowledge of best customer-service practices.
• Strong interpersonal skills and an ability to build rapport with customers.

Responsibilities

• Building and maintaining relationships with clients and key personnel within their company.
• Cross-selling and up-selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients to build better relationships.
• Achieving client relationship targets and KPIs as set by the team lead.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.

Skills

Key Account Management

B2B Sales

Customer Service Practices

Interpersonal Skills

Job description

Razorpay is India’s first full‑stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses – big and small – accept payments digitally with minimal effort and maximum ease.

Razorpay has grown from being a payment gateway provider to a solutions‑driven organization boasting an extensive product suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.

The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800‑odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves—leading institutions have recognized Razorpay for the high trust and high‑performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey

The Role:

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

• Building and maintaining relationships with clients and key personnel within their company.
• Cross‑selling and up‑selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients inside and outside their offices to build better relationships with them.
• Achieving client relationship targets and KPIs as set by the team lead.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.

  Mandatory Qualifications:

  • 5 years+ relevant experience in Key Account Management/Sales in B2B space.
  • Knowledge of best customer‑service practices.
  • Strong interpersonal skills and an ability to build rapport with customers.