Associate/Sr. Associate Training (SOP)

Honeybee Tech Solutions; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Honeybee Tech Solutions in Pune is seeking a proactive documentation specialist to join our team. You will Attend US client training sessions, develop SOPs from training recordings, train staff on transitioned procedures, and update SOPs as processes change.

You will provide floor support, troubleshoot issues, and communicate effectively with US clients during calls when required. The role requires strong communication, organizational skills, and night-shift flexibility.

Qualifications

• Minimum 3 years of experience in documentation, preferably in the BPO industry (US Collections / US Mortgage).
• Excellent written and verbal communication skills.
• Strong client relationship management skills.
• Excellent organizational and coordination abilities.
• Flexible to work in night shifts.
• Proficient in MS Office and database applications.

Responsibilities

• Attend US client training sessions and develop Standard Operating Procedures (SOPs) based on procedure training recordings.
• Train new and existing resources on newly transitioned procedures.
• Update existing SOPs with new instructions and conduct training sessions on process changes.
• Provide floor support and troubleshoot operational issues.
• Communicate effectively with US clients during calls whenever required.

Skills

Documentation

Communication

Training

Tools

MS Office

Job description

Key Responsibilities

• Attend US client training sessions and develop Standard Operating Procedures (SOPs) based on procedure training recordings.
• Train new and existing resources on newly transitioned procedures.
• Update existing SOPs with new instructions and conduct training sessions on process changes.
• Provide floor support and troubleshoot operational issues.
• Communicate effectively with US clients during calls whenever required.

Requirements

• Minimum 3 years of experience in documentation, preferably in the BPO industry (US Collections / US Mortgage).
• Excellent written and verbal communication skills.
• Strong client relationship management skills.
• Excellent organizational and coordination abilities.
• Flexible to work in night shifts.
• Proficient in MS Office and database applications.