Associate/Sr Associate- People Experience

Zeta; Electronic City; On-site; INR 600,000 - 900,000; Full time

Job summary

Zeta in Bangalore is looking for an HR Operations Specialist to manage the employee lifecycle from onboarding to offboarding, ensuring a smooth experience through effective processes.

The ideal candidate will have 2-4 years of HR experience and a Bachelor's degree, with exceptional skills in communication and data analysis to foster an engaging workplace culture.

Join us at Zeta to help shape our employee experience and support our commitment to diversity and inclusion.

Qualifications

• 2 to 4 years of experience in HR operations, onboarding or generalist roles.
• Experience ideally within a tech or SaaS environment.

Responsibilities

• Own the end-to-end onboarding lifecycle from pre-boarding to post-joining.
• Manage offboarding processes, ensuring timelines and document accuracy.
• Maintain accuracy and integrity of employee data across HRIS.
• Drive engagement and culture-building initiatives at the site level.

Skills

HR Tools proficiency

Operational excellence

Communication

Data & AI judgement

Culture champion

Education

Bachelor’s degree in Human Resources, Business, Industrial Psychology or related field

Master’s degree preferred

Tools

Darwinbox

Fresh Services

MS Suite

Job description

About the Role

Owns the employee lifecycle - onboarding, transitions and offboarding – blending empathy with execution so every touchpoint reflects our culture, efficiency and care. You will partner with HR Business Partners, IT, Workplace, and Finance to deliver accurate processes and experiences that keep employees confident, connected and supported from Day 1.

Job Location

Bangalore

Responsibilities

1. Onboarding & Assimilation

   • Own the end‑to‑end onboarding lifecycle, from pre‑boarding to post‑joining assimilation, with accuracy, compliance and a strong Day 1 experience.
   • Run orientation sessions on mission, culture and structure, and coordinate with IT, Workplace and HR on Day 1 readiness.
   • Facilitate assimilation programmes – new‑joiner connects, check‑ins, buddy programmes and milestone feedback.
   • Maintain a feedback‑driven onboarding framework, using HR automation, AI‑assisted drafting and self‑service chatbots to cut manual effort and turnaround.

2. Offboarding & Exit Management

   • Manage offboarding end‑to‑end, from resignation to last working day, tracking timelines and process steps.
   • Coordinate clearance across IT, Finance, Workplace, HR Shared Services and reporting managers through to completion.
   • Issue exit documentation (resignation acceptance, relieving and experience letters) accurately and on time, and prepare and validate final settlement inputs for payroll within cut‑offs.
   • Conduct exit interviews where applicable, capturing feedback and attrition trends to inform retention.

3. HR Operations & Data Governance

   • Maintain accuracy and integrity of employee data across HRIS and onboarding platforms.
   • Support lifecycle transactions – confirmations, internal transfers and related documentation.
   • Ensure compliance and audit readiness through timely updates and report validation.
   • Generate MIS and dashboard reports for reviews, using automation to streamline recurring outputs.

4. Engagement & Partnering

   • Drive site‑level engagement, culture‑building, celebrations and recognition that reinforce belonging.
   • Track engagement metrics and feedback to spot trends, using analytics tools to speed up sentiment analysis.
   • Partner with the HR Business Partner on lifecycle initiatives, pulse surveys and location‑level interventions, providing on‑ground operational support to employees and managers.
   • Work with Talent Acquisition, Finance, IT and Workplace to ensure smooth, accountable process delivery.

Skills

• HR Tools proficiency – Hands‑on experience with Darwinbox, Fresh Services and MS Suite.
• Operational excellence – Strong coordination, attention to detail and ability to manage multiple priorities to deadline.
• Communication – Excellent interpersonal and presentation skills across diverse audiences.
• Data & AI judgement – Comfortable using HRIS, Excel and generative AI tools efficiently, with sound judgement on accuracy, data privacy and manual review.
• Culture champion – Empathy and energy to deliver people‑first experiences in a fast‑moving environment.

Experience and Qualifications

• Bachelor’s degree in Human Resources, Business, Industrial Psychology or a related field. Master’s degree preferred.
• 2 to 4 years of experience in HR operations, onboarding or generalist roles, ideally within a tech or SaaS environment.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.