Associate Specialist, Mid Office Operations

Randstad NV; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Randstad is seeking a Contract Management professional to join our Hyderabad-based team. You will collaborate with management, ensure policy adherence, and manage contract setups and billing for international projects.

The role requires 4-7 years of related experience, strong MS Office and Google Forms skills, and excellent communication and organizational abilities. A detail-oriented, process-improvement mindset is essential for success.

Qualifications

• 4-7 years of related experience.
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and Google Forms.
• Strong customer focus and customer service skills.
• Excellent communication, interpersonal and organizational skills.
• Experience managing large, complex accounts or projects.
• Experience describing and documenting project requirements.
• Detail oriented with a focus on quality and process improvements.
• Experience with contract management and billing is a plus.
• Strong time management skills.

Responsibilities

• Collaborate with management to achieve goals and objectives.
• Ensure adherence to corporate guidelines and policies.
• Follow client and company processes and quality procedures.
• Provide status updates and metrics to management; flag issues.
• Troubleshoot system, process, and documentation issues.
• Create/update internal procedural documentation.
• Create/update contract setups per client docs.
• Add talent to contracts for time entry accurately.
• Provide backup docs to Billing to ensure timely payment.
• Research and resolve billing issues; handle ROAs and billing adjustments.
• Manage terminations in RD Solutions (Certinia).
• Reactivate consultants on leave.
• Assist with AR issues as needed.
• Ad-hoc reporting: project end dates, PO, time capture, YTD reports, etc.
• Coordinate with IT, Billing, Reporting on issues.
• Coordinate with accounting on international contracts and accruals.

Skills

Customer focus

Communication

Account management

Requirements documentation

Detail oriented

Contract management

Time management

Education

HS Diploma

Graduate/Post Graduate

Tools

Microsoft Office

Google Forms

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

JOB SUMMARY

Contract Management

Responsibilities include, but are not limited to:

• Collaborate with management for goals and objective achievement
• Ensure adherence to corporate guidelines and policies
• Adhere to client and Company processes and quality procedures as defined
• Communicate with management to provide status updates, reporting metric updates and identify any potential issues

• Troubleshoot system, process, and document related issues
• Create and update procedural documentation for internal distribution
• Create and update Contract Set-ups per client contract documentation
• Accurately add Talent to Contracts for time entry purposes
• Provide back-up documentation to Billing team for customer to ensure timely payment
• Research and resolve billing issues Completed and submit Record Only Adjustments (ROAs) & Billing adjustments
• Deactivate or enter end dates in RD Solutions (Certinia) for all terminations
• Reactivate all consultants on leave
• Assist with AR issues on an as needed basis
• Adhoc reporting - project end date report, purchase order (OLT) report, project time capture report, TSS YTD Report, PAS Query Report etc.
• Work with IT, billing and reporting on syncing issues, reporting issues, billing issues
• Work with accounting on international contracts, accruals, documentation & Contract Set-Ups

Freedom to Act/Accountability

• Guidance given: Work is performed without appreciable directions. Determines organizational objectives and interprets company policy. Completed work is reviewed consistently by other team members.
• Policy involvement: Reviews and follows organizational policies for a major segment of the company. Interprets, executes, and recommends modifications where necessary. Supervisory/Relationship:
• Advise other team members on inquiry statuses and processes. Direct Work Involvement/Complexity:
• Ensure profitability of operations and high levels of performance through the enforcement of Compliance policies.
• Ensure business partners satisfaction with the quality and value of our services
• Define and implement changes as required to enhance delivery of services Impact:
• Ensure successful operations by monitoring progress against metrics and implementing corrective actions
• Represents the Solutions Contract Management unit as prime internal contact for project related matters.
• Interacts with equivalent level inter-organizational team members and managers concerning matters of project set ups and maintenance

EDUCATION

HS Diploma Required

Experience

Graduate/Post Graduate

REQUIREMENT

• 4-7 years of related experience

SKILLS REQUIRED

• Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
• Proficient utilizing Google Forms
• Strong customer focus and customer service skills
• Excellent communication, interpersonal and organizational skills
• Demonstrated experience managing large, complex accounts or projects
• Experience describing and documenting project requirements
• Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
• Experience with Contract management and Billing a plus
• Strong time management skills