Associate Specialist, Finance (Contract Role)

XPO India Shared Services; Pune District; On-site; INR 350,000 - 650,000; Full time

Job summary

XPO India Shared Services in Pune is seeking a detail-oriented billing professional to rotate across finance functions. You will manage billing queues, validate invoices, and initiate corrections to ensure timely customer payments.

You will learn the end-to-end billing process, meet SLAs, collaborate with onshore teams, support dispute resolution, and maintain accurate documentation in line with SOPs and audit requirements.

Qualifications

• 0–3 years of relevant experience in logistics, transportation, or supply chain.
• Bachelor's degree in accounting, finance, or commerce.
• Willingness to work in shifts.
• Strong written and verbal communication with good grammar.
• Proficiency with Windows and MS Office.
• Ability to work independently and take ownership.

Responsibilities

• Manage assigned billing queues and resolve issues to ensure on-time payments.
• Validate invoices and initiate correction requests.
• Ensure requests meet SLAs.
• Collaborate with onshore teams on ad-hoc requests affecting revenue.
• Support dispute resolution and respond to customer inquiries.
• Review statements for accuracy and initiate corrections.
• Document processes per SOPs and audit requirements.

Skills

Root cause analysis

Ownership & independence

Strong communication skills

MS Office proficiency

Attention to detail

Education

Bachelor's degree in accounting, Finance, or Commerce

Tools

Windows

MS Office

Job description

What youll do on a typical day:

As part of the rotation across all functions within FSS, you'll be working on a variety of tasks including managing assigned queues, resolving billing issues, initiating correction requests, validating invoices, and ensuring all necessary details are captured for timely customer payments.

Ensure all requests are completed within the specified SLAs.

Gain a comprehensive understanding of the billing process and the various updates that impact corrections across different functions.

Collaborate with onshore teams to handle any ad-hoc requests that could affect revenue, gaining exposure to multiple processes within FSS.

Support dispute resolution and provide timely responses to customer inquiries related to disputed accounts.

Review accounts/statements for accuracy and initiate necessary corrections across different FSS functions.

Position Title:

Conduct root cause analysis and implement solutions to prevent recurrence of issues.

Ensure all documentation is accurately maintained and complies with company and audit requirements.

Learn and adhere to company-specific SOPs and finance policies tailored for logistics and transportation clients.

What you need to succeed at XPO:

At a minimum, you'll need:

Flexibility to work in shifts based on the assigned process.

A bachelor's degree in accounting, Finance, or Commerce.

0 to 3 years of relevant experience in the logistics, transportation, or supply chain domain—preferably in Order to Cash (OTC) functions like billing or other customer-facing roles (preferred and not mandatory).

Strong communication skills—both written and verbal with a good grasp of grammar and clarity in written communication.

Basic understanding of Windows and MS Office applications.

Ability to take ownership and work independently with minimal supervision.