Associate Site Reliability Engineer

Global Payments Inc.; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Global Payments Inc. is seeking an Associate Site Reliability Engineer to join the Experience & Portals Application Operations team in Pune.

You will ensure reliability, availability, and performance of production applications and cloud infrastructure, working with cross-functional teams to troubleshoot issues and automate for better operational excellence. The role emphasizes on-call support, incident management, and continuous improvements in monitoring, observability, and automation.

Qualifications

• 1 to 3 years of experience in Production Support/IT operations.
• Experience with ITSM tools such as ServiceNow.
• Working knowledge of Google Cloud Platform (GCP) and Java-based applications.
• Hands-on experience with databases like Cloud SQL, SQL Server, BigQuery, Firestore and MongoDB.
• Knowledge of monitoring and observability tools like Splunk, Grafana, LogicMonitor.

Responsibilities

• Monitor applications and services in production to ensure performance and availability.
• Monitor and support infrastructure hosted on Google Cloud Platform (GCP).
• Perform database monitoring and troubleshoot production issues using logs.
• Act as liaison between customers, operations and development teams to apply an engineering mindset to operational challenges.
• Manage incidents, service requests, and changes per ITSM processes.
• Participate in root cause analysis and implement corrective actions for recurring issues.
• Balance operational support and on-call with development of systems and automation to improve reliability and scalability.
• Contribute to continuous service improvement and operational excellence programs.
• Participate in a 24x5 support model, including rotational weekend on-call.

Skills

Production Support

IT Operations

ITSM (ServiceNow)

GCP

Java

SQL Databases

Monitoring/Observability

Communication

SRE Principles

Automation

Tools

ServiceNow

GCP

Splunk

Grafana

LogicMonitor

Harness

Power BI

Python

Power Automate

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Make your mark at one of the biggest names in payments.We’relooking for an Associate Site Reliability Engineer to join our ever-evolving Experience & Portals Application Operations team and help shape the future of global commerce.

What you will own

We areseekinga highly motivatedAssociate Site Reliability Engineer (SRE)to join the Experience & Portals Application Operations team. In this role, you willbe responsible forensuring the reliability, availability, and performance of production applications and cloud infrastructure. You will collaborate with cross-functional teams to support critical business services, troubleshoot production issues, and drive operational excellence through automation and continuous improvement.

• Monitor applications and services in the production environment to ensure optimal performance and availability.

• Monitor and support infrastructure hosted onGoogle Cloud Platform (GCP).

• Perform database monitoring and troubleshoot production issues using application, service, and cloud logs.

• Act as a liaison between customers, operations teams, and development teams by applying a software engineering mindset to operational challenges.

• Manage incidents, service requests, and changesin accordance withestablished IT service management processes.

• Participate in root cause analysis and implement corrective and preventive actions for recurring issues.

• Balance operational support and on-call responsibilities with the development of systems, tools, and automation that improve reliability, scalability, and performance.

• Contribute to continuous service improvement initiatives and operational excellence programs.

• Participate in a 24x5 support model , including rotational weekend on-call support.

What you will bring

• 1 to 3 years of experience in a Production Support Engineer , Application Support , or similar IT operations role.

• Experience working with IT Service Management (ITSM) tools such as ServiceNow.

• Working knowledge ofGoogle Cloud Platform (GCP)and Java-based applications.

• Hands‑on experience with databases such as Cloud SQL, SQL Server,Bigquery,Firestoreand MongoDB.

• Knowledge of monitoring and observabilitytools like Splunk, Grafana, Logic monitor

• Strong analytical and troubleshooting skills with the ability to diagnose and resolve production issues effectively.

• Strong verbal and written communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders.

• Self‑motivated, proactive, and accountable, witha strong senseof ownership and commitment to outcomes.

It’sa bonus if you have

• Experience with release deployment and release management using Harness.

• Knowledge of data analytics and reporting tools such as Power BI.

• Automation and scripting experience using Python and Microsoft Power Automate.

• UnderstandingSite Reliability Engineering (SRE) principles, observability, monitoring, and automation practices.

About the team

Our inclusive and global teams win together every day.We’reproud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].