Associate Senior Site Reliability Engineer

Global Payments; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Global Payments is seeking a Site Reliability Engineer to ensure system availability, latency, and performance. You will bridge development and operations, applying a software engineering mindset to operations and capacity planning.

Responsibilities include designing chaos tests, pushing systems to limits, and implementing remediation plans. You will enhance automation, monitoring, and self-healing across our production and non-production environments.

Qualifications

• Minimum Qualifications BS in Computer Science, Information Technology, Business / MIS or related field.
• Typically minimum of 2 years relevant experience.

Responsibilities

• Ensure availability, latency, performance, and capacity planning for systems.
• Bridge development and operations, applying software engineering to system admin topics.
• Lead chaos engineering experiments and design remediation plans.
• Improve automation, monitoring, and self-healing capabilities.
• Develop runbooks and improve documentation.

Skills

Chaos engineering

DevOps practices

Site reliability

Monitoring

Runbooks

Automation

Education

Bachelor's degree in CS/IT/MIS or related field

Tools

Jenkins

Terraform

Ansible

OpenShift

Kubernetes

AWS EKS

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Creates a bridge between development and operations by applying a software engineering mindset to system administration topics. Splits time between operations/on-call duties and developing systems and software that help increase site reliability and performance.

What Part Will You Play?

Chaos engineering – you’re expected to think laterally about how our systems might fail in theory, design tests to demonstrate how they behave in practice, and then formulate and implement remediation plans, as appropriate. Pushing our systems to their limits, and then coming up with designs for how to get them to the next performance tier. Use practices from DevOps and GitOps to improve automation and processes to make self service possible. Safeguarding reliability. Ensuring that our services are highly available, resilient against disasters, self-monitoring, and self-healing. Running "game days" to test assumptions about reliability and learn what will break before it matters to customers. Reviewing designs with an eye toward increasing the holistic stability of our platform and identifying potential risks. Building systems to proactively monitor the health, performance and security of our production and non-production virtualized infrastructure. Improving our monitoring and alerting systems to make sure engineers get paged when it matters (and don’t get paged when it doesn’t). Troubleshooting systems and network issues, alongside our Technical Operations Team. Evolving our SDLC, practices, and tooling to account for Site Reliability considerations and best practices. Developing runbooks and improving documentation.

What Are We Looking For in This Role?

Minimum Qualifications BS in Computer Science, Information Technology, Business / Management Information Systems or related field Typically minimum of 2 years relevant experience Preferred Qualifications Nothing provided

What Are Our Desired Skills and Capabilities?

Skills / Knowledge – Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity – Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision – Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Experience in Public and Private Clouds, Jenkins, Terraform, Ansible, OpenShift, Kubernetes or AWS EKS

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]. Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems. If you don't see one of your applications here, it may have been submitted in the Worldpay Workday system instead. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we've built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we're there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].