Associate Site Reliability Engineer Specialist

Global Payments; Pune District; On-site; INR 2,500,000 - 6,000,000; Full time

Job summary

Global Payments seeks an Associate SRE Specialist to ensure reliability and performance of production applications and cloud infrastructure. You will lead a team and coordinate incident response, RCA, and automation efforts.

The role requires 8–10 years in production support or SRE, with experience in Java/J2EE, Spring Boot, microservices, GCP, and ITSM tools like ServiceNow. Knowledge of databases (Cloud SQL, SQL Server, BigQuery, MongoDB) and tools (Splunk, Grafana, Harness, Power BI) is

Qualifications

• 8–10 years in Production Support/SRE or similar IT operations role.
• Minimum 2–3 years leading support or SRE teams.
• Strong knowledge of Java/J2EE applications.
• Experience with Spring Boot and Microservices architectures.
• Understanding REST APIs and troubleshooting techniques.
• Experience with logs and performance bottlenecks analysis.
• Experience with IT Service Management tools such as ServiceNow.
• GCP and Java-based applications familiarity.
• Databases: Cloud SQL, SQL Server, BigQuery, Firestore, MongoDB.
• Monitoring/observability tools: Splunk, Grafana, LogicMonitor.

Responsibilities

• Collaborate with cross-functional teams to support critical business services and drive operational excellence through automation.
• Lead a team of 6-8 SRE/Production Support analysts to ensure availability and performance of applications and infrastructure.
• Provide hands-on production support for GCP, Java-based apps, Cloud SQL, and Change Management.
• Coordinate incident management and RCA activities across teams.
• Define and track operational KPIs, SLAs, SLOs, and service health metrics.
• Drive automation to reduce manual operational workload and improve MTTR/MTTD.
• Support CI/CD and DevOps initiatives to enhance deployment reliability.
• Create and maintain runbooks and standard operating procedures.

Skills

Java/J2EE

GCP

SRE/Production Support

Automation

Troubleshooting

Tools

Spring Boot

Microservices

Cloud SQL

BigQuery

MongoDB

SQL Server

Splunk

Grafana

LogicMonitor

Power BI

ServiceNow

Harness

Python scripting

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an Associate Site Reliability Engineer to join our ever‑evolving Experience & Portals Application Operations team and help shape the future of global commerce.

What you will own

We are seeking a highly motivated Associate SRE Specialist to join the Experience & Portals Application Operations team. In this role, you will be responsible for ensuring the reliability, availability, and performance of production applications and cloud infrastructure.

• You will collaborate with cross‑functional teams to support critical business services, troubleshoot production issues, and drive operational excellence through automation and continuous improvement.
• Lead a team of 6-8 Site Reliability Engineers/Production Support Analysts responsible for ensuring the availability, stability, and performance of business‑critical applications and infrastructure.
• Hands‑on technical expertise in leading production support for Google Cloud Platform (GCP), Java‑based applications, Cloud SQL, Service Management, and Change Management.
• Lead critical incident management activities and coordinate resolution efforts across multiple teams/applications.
• Drive Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Define and track operational KPIs, SLAs, SLOs, and service health metrics.
• Improve Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR).
• Drive automation initiatives to reduce manual operational effort.
• Implement proactive monitoring, alerting, and observability solutions.
• Identify opportunities for process improvements and operational efficiency.
• Support CI/CD and DevOps initiatives to enhance deployment reliability.
• Create and maintain operational runbooks, knowledge articles, and standard operating procedures.

What you will bring

• 8 to 10 years of experience in a Production Support, Application Support, SRE or similar IT operations role.
• Minimum 2-3 years of experience leading support or SRE teams.
• Strong knowledge of Java/J2EE applications.
• Experience supporting Spring Boot and Microservices architectures.
• Understanding REST APIs and application of troubleshooting techniques.
• Experience analyzing application logs and performance bottlenecks.
• Experience working with IT Service Management (ITSM) tools such as ServiceNow.
• Working knowledge of Google Cloud Platform (GCP) and Java‑based applications.
• Hands‑on experience with databases such as Cloud SQL, SQL Server, Big Query, Fire-store and MongoDB.
• Hands‑on experience on supporting applications in the Payments domain.
• Knowledge of monitoring and observability tools like Splunk, Grafana, Logic monitor.
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve production issues effectively.
• Strong verbal and written communication skills, including the ability to communicate effectively with both technical and non‑technical stakeholders.
• Self‑motivated, proactive, and accountable, with a strong sense of ownership and commitment to outcomes.
• It’s a bonus if you have Experience with release deployment and release management using Harness.
• Knowledge of data analytics and reporting tools such as Power BI.
• Automation and scripting experience using Python and Microsoft Power Automate.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

EEOC Statement: Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.