Associate, SDU

Resource Pro; Bengaluru; On-site; INR 280,000 - 320,000; Full time

Benefits offered by this job

Salary INR 2.8–3.2 LPA

Team budget for outings

Shift allowances

Incentives

Overtime pay

Referral bonus

Medical insurance 5 Lakh

Accidental insurance 10 Lakh

Job summary

ReSource Pro is hiring for an Associate, SDU, India to support insurance processing tasks and client service. You will work with client systems, follow established procedures and maintain quality and timeliness standards.

The role requires 0–3 years of experience, a bachelor’s degree, and strong communication skills. Shift timings and benefits are provided, with growth opportunities in a global insurance services group.

Qualifications

• Bachelor's degree is required.
• 0–3 years of experience in related roles.
• Strong communication and team skills are essential.

Responsibilities

• Process routine insurance tasks with minimal supervision.
• Operate client systems and follow procedures accurately.
• Collaborate with teammates to meet client needs on time.
• Communicate with clients via email to provide status updates.
• Identify issues and suggest solutions to improve processes.

Skills

Communication

Training others

Team collaboration

Problem solving

Customer focus

Attention to detail

Workflow understanding

Education

Bachelor Degree

Tools

Client systems

Job description

ReSourcePro Operational Solutions Private Limited

Job Title - Associate, SDU, India

Qualification - Bachelor Degree

Experience - 0-3 years

About Us:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Global Achievements:

ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

What You'll Do:

1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.
2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.
3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.
4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.
5. Reports problems promptly to supervisor and takes initiative to find solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs

What You’ll Bring:

• Communicates effectively
• Assists in training others effectively
• Builds good team relationship
• Demonstrates functional excellence
• Customer centric
• Ability to independently operate a variety of client systems and performs a range of insurance processing tasks.
• Ability to manage the Proof of Concept (POC) period effectively to on board new clients.
• Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.
• Ability to analyze documents and follow complex rules.
• Ability to stay focused for an extended period of time.
• Ability to use own initiative for problem solving
• Customer centric and end-customer focused.

What's in it For Me? (+Benefits)Monetary:

• Salary Range from INR 2.8 LPA INR 3.2 LPA
• Team budget for team outing/get together
• Shift allowances up to INR 7700
• Performance based incentives up to INR 3000
• Overtime pay
• Employee Referral Bonus
• Medical insurance covered up to INR 5 Lakh
• Accidental insurance covered up to INR 10 Lakh

Recognition and Development:

• Performance based promotions
• Quarterly Rewards and Recognition
• Training and Professional Development Workshops

Other Benefits:

• Casual dress code
• Open floor set up (no cabins)
• Music allowed on the floor and WIFI access
• Transportation Facilities within 25kms from the workplace
• Emergency medical services
• Maternity, Paternity and Child Adoption leaves
• Annual Corporate gift

Interview Process:

Round 1:

Criteria Corp Day 1 (30 minutes)(Universal Cognitive Aptitude Test and Employee Personality Test)

Round 2:

Procedure Writing Assessment Day 1 (4.5 hours)(Create a Procedure document as per the training provided)

Round 3:

Quality First Assessment 3 days(Basic document validation and correct entry of information without making any errors)

Shift Timings:

• Real Time Shift: The Real Time Shift operates from 6:30PM to 6:30AM.
• Regular Time Shift: The Regular Time Shift operates from 8:00AM to 5:00PM.
• Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM.
• The office duration within the shift would be 9 hours (including 1 hour of break).

Employee Value Proposition:

• Join

Work with the best in class profession and know what they do

• Learn

Learning is a lifelong process and you will have ample opportunities to develop

• Advance

Real time promotions on business needs.

• Earn