Associate Revenue Operations Specialist

Perforce Software; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Perforce Software in Pune, India, is seeking a Customer Service Specialist to support orders, invoicing, and renewals while ensuring data accuracy and strong client relationships.

You will leverage Salesforce and NetSuite, analyze trends, and collaborate with cross-functional teams to reduce churn. Fluency in English, clear communication, and a proactive service mindset are essential.

Qualifications

• Fluent in English with strong written and verbal communication skills.
• 2+ years in a customer service support role or order processing environment.
• Experience in software or technology company is preferred.
• Proven ability to manage multiple tasks with high data accuracy.
• Experience analyzing business/operational data to identify trends.

Responsibilities

• Process orders and issue license information accurately and timely.
• Provide customer quotes, invoices, and related information.
• Resolve customer issues and help mitigate attrition during the contract term.
• Maintain customer data integrity across internal systems.
• Leverage CRM to pull reports, identify gaps, and suggest process improvements.
• Communicate renewal risk and opportunities to management.

Skills

Fluent English

Excellent communication

Customer service experience

Data analysis

CRM knowledge

Education

Bachelor's Degree in Business Administration or related

Tools

Salesforce

NetSuite

MS Office

Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Essential Functions

• Utilize Salesforce, NetSuite, and internal applications to:
• Process orders and issue license keys in an accurate and timely manner
• Provide customer quotes, invoices, and other related information
• Responsible for resolving customer issues and mitigating potential attrition during the contract term
• Provide customers a personalized level of service that reinforces the value of Perforce
• Ability to leverage CRM system for daily needs such as pulling reports, identifying gaps and recommending process improvements
• Communicate to management on significant ‘At Risk’ or ‘Closed Lost’ renewals of high dollar value
• Maintain customer information and ensure data integrity within internal systems
• Support the supplier setup process, including execution of supplier due diligence forms and other necessary documents as required by the customer
• Other related duties, as assigned

Required Education, Skills, And Experience

• Fluent in English Language
• Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience
• Excellent written and oral communication skills
• 2+ years in a customer service support role or order processing environment
• Previous software or technology company experience preferred
• High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously
• Experience in analyzing business/ operational data to identify trends and variations in results
• Understanding of Revenue Operations and Customer Service Support
• Salesforce experience preferred
• Experience with MS Office applications (Excel, Word, Powerpoint)
• NetSuite experience a plus
• Exceptional customer service and diplomacy skills
• Proven ability to manage a large case load and prioritize incoming activity

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe.

www.perforce.com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.