Associate\..Retail Banking Ops-Cards Operations Acq

Mashreq; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

Mashreq in Bengaluru, India is seeking a Merchant Support Associate to manage end-to-end resolution of merchant queries, complaints and service requests through the helpdesk. The role emphasizes timely communication with merchants, coordination across teams, and escalation when required to senior management.

It includes adherence to merchant policies, procedures, and settlement processes to ensure smooth operations.

Responsibilities

• Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.
• Ensure timely respond and communication with merchants with appropriate updates.
• Ensure proper coordination and resolution to all merchant queries, issues, requests and requirements.
• Proper escalation and highlight of any merchant complaint or issue which needs seniors or management action.
• Awareness of policies and procedures for merchants’ managements and acquiring merchants setup.
• Monitor daily MIS, Business MI & productivity sheets on a daily basis.
• Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments.

Job description

Responsibilities

• Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.
• Ensure timely respond and communication with merchants with appropriate updates.
• Ensure proper coordination and resolution to all merchant queries, issues, requests and requirements.
• Proper escalation and highlight of any merchant complaint or issue which needs seniors or management action.
• Awareness of policies and procedures for merchants’ managements and acquiring merchants setup.
• Monitor daily MIS, Business MI & productivity sheets on a daily basis.
• Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments.