TM-Cards & Payments

Cognizant; Hyderabad; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Cognizant in Hyderabad offers a hybrid role delivering high-quality support for cards and payments operations. You will use English fluency and MS Office/Excel to analyze data, prepare reports, and drive continuous improvement in lending environments for business and client stakeholders.

The position emphasizes collaboration with internal teams, adherence to regulatory expectations, and process optimization across multiple payment streams while ensuring quality and timely transaction processing.

Qualifications

• Eight to ten years of professional experience.
• Experience in cards and payments operations is preferred.

Responsibilities

• Manage day to day cards and payments processing activities to ensure accurate and timely completion of transactions.
• Coordinate with internal stakeholders through clear spoken English communication to clarify requirements and resolve issues.
• Prepare detailed operational reports in MS Excel using advanced formulas and charts.
• Maintain organized documentation using MS Office tools to capture procedures and guidelines.
• Monitor transaction data for anomalies and trends to identify risks or gaps.
• Collaborate with technology and operations partners to define functional needs for enhancements.
• Support lending stakeholders by analysing payment patterns and account data.
• Execute operational controls to ensure compliance with finance principles.
• Optimize routines using Excel templates and automation to reduce manual effort.
• Respond to queries and incidents with root cause analysis and preventive actions.
• Participate in hybrid collaboration routines with onsite and virtual meetings.
• Contribute to continuous improvement initiatives based on data insights and industry practices.
• Support training and onboarding with clear reference materials.

Skills

MS Excel

MS Office

English fluency

Data analysis

Tools

Pivot tables

Job description

Job Summary

This hybrid role focuses on delivering high quality support for cards and payments operations within a global organization while using strong communication and analytical skills. The professional will utilize English fluency MS Office and MS Excel expertise to analyze data prepare reports and support continuous improvement in commercial and consumer lending environments for business and client stakeholders

Responsibilities

• Manage day to day cards and payments processing activities to ensure accurate and timely completion of transactions while adhering to internal standards and external regulatory expectations.
• Coordinate with internal stakeholders through clear spoken English communication to clarify requirements resolve issues and maintain transparent status reporting for cards and payments initiatives.
• Prepare detailed operational and performance reports in MS Excel using advanced formulas pivot tables and charts to support data driven decision making for process optimization.
• Maintain organized documentation using MS Office tools to capture procedures process maps and operational guidelines that support consistent execution and knowledge sharing.
• Monitor transaction data for anomalies and trends using spreadsheet analysis to identify potential risks errors or process gaps within cards and payments workflows.
• Collaborate with technology and operations partners to define functional needs for enhancements in cards and payments systems that improve accuracy speed and customer satisfaction.
• Support commercial and consumer lending stakeholders by analysing payment patterns and account data helping to refine credit operations and downstream financial reporting.
• Execute operational controls and checks within cards and payments activities to ensure compliance with finance and accounting principles and organizational policies.
• Optimize daily routines by using MS Excel templates and automation features that reduce manual effort and improve data quality across multiple payment streams.
• Respond to operational queries and incidents in a structured and timely manner documenting root causes and follow up actions to prevent recurrence in cards and payments processes.
• Participate in hybrid model collaboration routines by attending onsite and virtual meetings ensuring effective communication across teams in different locations and time zones.
• Contribute to continuous improvement initiatives by proposing enhancements based on data insights user feedback and industry practices in the cards and payments and lending domains.
• Support training and onboarding activities by preparing clear documentation checklists and reference materials that help new team members quickly adapt to cards and payments operations.
• Qualifications
• Possess eight to ten years of professional