Associate Relationship Manager - Unnati MBL

IDFC FIRST Bank; Mudapeta; On-site; INR 350,000 - 550,000; Full time

Job summary

IDFC FIRST Bank in Mudapeta, Andhra Pradesh is seeking an Associate Relationship Manager for the Unnati MBL program. The role focuses on delivering high-quality client service, expanding the customer base, and enhancing product sales through proactive relationship management.

You will manage the end-to-end journey from sourcing to disbursement, ensure timely follow-ups, and build strong ties with local communities and channel partners. 0-2 years of experience preferred.

Qualifications

• Bachelor's or equivalent degree required.
• 0-2 years of relevant experience desired.
• Good communication and interpersonal skills.

Responsibilities

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives.
• Service leads generated through front-line sales, cross-sell initiatives, or other channels, ensuring timely and effective follow-ups.
• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Skills

Client service

Sales & cross-selling

Relationship building

Lead generation

Education

Graduate

Job description

Job Description:

Job Requirements

Role/ Job Title: Associate Relationship Manager - Unnati MBL

Function/ Department: Unnati MBL

Job Purpose:

To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities:

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities:

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications:

Graduate

Years of Experience:

0-2 years