Associate Relationship Manager - Unnati MBL

IDFC FIRST Bank; Ajmer; On-site; INR 350,000 - 550,000; Full time

Job summary

IDFC FIRST Bank is seeking an Associate Relationship Manager for the Unnati MBL segment in India. You will drive client acquisition, build lasting relationships, and support product sales and onboarding across the end-to-end journey from login to disbursement.

You will work to ensure high-quality service, retention, and proactive engagement with local builders and business communities. 0–2 years experience and a graduate qualification are required.

Qualifications

• Graduate required.

Responsibilities

• Identify new market opportunities and lead generation through localized initiatives.
• Service leads from front-line sales and cross-sell channels with timely follow-ups.
• Deliver high-quality client service and build relationships to support product sales and new client acquisition.
• Achieve targets related to income generation, product sales, and onboarding of new clients.
• Manage end-to-end customer journey from login to disbursement, including documentation and counselling.
• Support collections teams in recovering EMIs in case of defaults.
• Develop market relationships with local builders, business communities and channel partners.

Education

Graduate

Job description

Job Description:

Job Requirements

Role/ Job Title: Associate Relationship Manager - Unnati MBL

Function/ Department: Unnati MBL

Job Purpose:

To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities:

• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities:

• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications:

Graduate

Years of Experience:

0-2 years