Associate - Platform Quality

Myntra Designs Private Limited; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

Myntra Designs Private Limited in Bengaluru is seeking an experienced professional to drive Brand Benchmarking, Quality Assurance, and catalog governance for premium fashion brands on the Myntra platform.

You will collaborate with Brand Managers and cross-functional teams to audit parameters, resolve gating issues, build performance dashboards, and improve time-to-live for live listings.

Qualifications

• 3–5 years in E-commerce Catalog Operations or related fields.
• Experience with large-scale catalogs and complex platform parameters.
• Preferred fashion/lifestyle e-commerce background.
• Demonstrated ability to collaborate with Brand Managers and cross-functional teams.

Responsibilities

• Establish benchmarks and maintain the quality ecosystem for premium brands on Myntra.
• Audit imagery, metadata, compliance, and attributes to ensure cataloging aligns with Myntra’s premium standards.
• Identify risks, defects, or data gaps that prevent products from going live.
• Own gating resolution for products stuck in not-live or suppressed states.
• Create intervention touchpoints and frameworks to give restricted styles visibility to resolve issues.
• Perform RCA on recurring catalog issues and implement scalable fixes.
• Collaborate with Brand Managers and Category teams to align supply timelines and priorities.
• Work with Content, Studio, and Catalog Ops to streamline correction loops.
• Build and maintain dashboards for Blocked vs Live inventory and to track TAT metrics.

Skills

Analytical thinking

Process design

Problem solving

Stakeholder management

Education

Bachelor’s/Master’s degree in Business Administration, Fashion Management, Operations, or related field

Tools

Excel

SQL

PowerBI

Tableau

Job description

1. Brand Benchmarking & Quality Assurance

• Establish Benchmarks: Define and maintain the quality ecosystem for benchmark and high-growth brands on Myntra.
• Parameter Auditing: Rigorously review all platform parameters (including imagery, metadata, compliance, and attributes) to ensure cataloging aligns with Myntra’s premium standards.
• Risk & Defect Identification: Actively monitor the pipeline to catch cataloging errors, compliance failures, or data gaps preventing products from going live.
• Gating Resolution: Own the end-to-end workflow for products stuck in the "not live" or "suppressed" state.
• Visibility & Touchpoints: Create dedicated intervention touchpoints and frameworks to give restricted styles the visibility they need internally to get resolved.
• Root Cause Analysis (RCA): Deep dive into recurring catalog issues and implement scalable fixes to prevent future backlogs.

3. Stakeholder Collaboration & Cross-Functional Synergy

• Brand & Category Alignment: Partner closely with Brand Managers and Category teams to understand supply timelines and commercial priorities.
• Ops & Tech Interfacing: Work alongside Content, Studio, and Catalog Operations teams to streamline the correction loop for flagged products.
• Feedback Loops: Provide actionable feedback to external brand partners on how to improve their inbound catalog data quality.

4. Data Tracking & Reporting

• Performance Dashboards: Build and maintain visibility trackers for "Blocked vs. Live" inventory metrics.
• TAT Management: Measure and continuously improve the Turnaround Time (TAT) required to move a product from "Failed QC" to "Live on Platform."

Required Qualification & Experience

Educational Background

• Bachelor’s/Master’s degree in Business Administration, Fashion Management, Operations, or a related technical field.

Experience

• 3–5 years of experience in E-commerce Catalog Operations, Platform Quality, Category Operations, or Brand Management (experience in Fashion/Lifestyle e-commerce is highly preferred).
• Proven track record of managing large-scale catalogs and dealing with complex platform parameters.

Technical & Soft Skills

• Analytical Powerhouse: Strong proficiency in Excel, SQL, or data visualization tools (like PowerBI/Tableau) to track catalog health metrics.
• Process-Oriented: A keen eye for detail with a knack for designing seamless operational workflows.
• Problem Solver: Ability to look at a rejected product and immediately identify the technical or visual fix required.
• Communication: Exceptional stakeholder management skills to navigate between internal tech/ops teams and external brand partners