Associate, People Operations

Teach For India; India; Remote; INR 500,000 - 800,000; Full time

Job summary

Teach For India in India is seeking an Associate in People Operations & Analytics to focus on the data-driven employee experience across eight cities, with Mumbai as a preferred location. The role centers on Day 1 setup, timely payroll, and responsive support.

You will work with Darwinbox and Salesforce, ensure accurate data, and collaborate with HRBPs and Finance to keep processes compliant and efficient. The ideal candidate brings strong Excel, analytics, and communication skills, plus

Qualifications

• Experience with Darwinbox, Salesforce or a similar HRMS or CRM platform.
• Prior experience with a non-profit or an organisation with multiple employment types.
• Exposure to a payroll cycle, whether supporting or running one.
• A working awareness of Provident Fund or statutory compliance.
• Experience improving processes or using technology to reduce manual effort.

Responsibilities

• Owning and running the core operational cycle independently, ensuring a smooth Day 1 for every new joiner, accurate exits, and full support for consultant operations in coordination with Talent Acquisition.
• Running the monthly payroll accurately for the full employee base in close collaboration with the Finance team, navigating tricky cases and automating where possible.
• Setting up and rolling out contracts, managing Provident Fund operations end to end, and supporting employees with HR letters.
• Processing employee data changes smoothly across Darwinbox and Salesforce, maintaining data integrity and enabling audits and reports.
• Resolving queries and escalations, empowering the wider HR function with dashboards, resources and training.

Skills

Strong Excel

Strong communication

Analytical skills

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

Darwinbox

Salesforce

Job description

Working at Teach For India

Teach For India is on a journey to reach an India free of poverty and filled with love by ending educational inequity in our country. Fifteen years into our journey we are a movement of ~5000+ Alumni working at all levels of the education system, who are reaching 1 in 10 children across the country. These Alumni have graduated from our two-year Fellowship Program where they taught in under-resourced classrooms to put ~33,500 low-income children on a different life path. Today, we have ~1000 Fellows and are the largest pipeline of driven, skilled talent into the educational ecosystem in India.Over 16,000 Teach For India students have appeared for the 10th grade board examinations till date, with an impressive 95% pass rate across cities as of November 2024.

In 2022, we embarked on Phase 4, our fourth strategic phase. We have a bold and ambitious ten-year journey ahead of us that aims to grow 50,000 leaders, who will work collectively, and with love, to transform the lives of 1 in 10 low-income children in our regions, through an education that unleashes the potential of self, others and India. In this decade, five key priorities will lead us to this vision.

• Strengthen our core Fellowship to build strong teacher leaders who provide an excellent and equitable education to our children and continue to do so beyond the Fellowship
• Scale our impact by strategically introducing additional Fellowships as alternative pathways for leadership development
• Match the Alumni of our programs at an intersection of their interests and the needs of the system and our children
• Advocate for key issues that impact educational equity, and engage 3.5% of the population in the movement for educational equity
• Act collectively with our Alumni to learn about and address key issues in our regions.

Our work will only be completed when we have built a movement of leaders that is large enough to ensure that every child in India attains an excellent education.

We pride ourselves as being a passionate, idealistic, mission-driven team of individuals. We’re committed to learning and excellence in our roles, and to being deeply rooted in our core values.

What Teach For India Can Offer You

• The opportunity to be part of one of the most established and visionary movements in the education sector in India which is at a pivotal point in terms of expanding its scale and outreach across the nation and working with changemakers across the country.
• A challenging yet flexible workplace in which every individual employee’s Staff journey is tracked for excellence and leadership development.
• A work environment in which employees’ holistic well-being is a core priority, enabling people to be their best selves.
• Access to connections and resources from the global Teach For All network that includes partner organizations spanning 50+ countries across 6 continents.
• Remuneration that is competitive within the top quartile of the Indian NGO pay scales, and a benefits package that includes extensive medical insurance and maternity coverage for both parents.

Position Summary

Reporting to: Manager, People Analytics

Location: All 8 cities, preferred Mumbai

At the heart of this role is our people's experience: how a person is set up on Day 1 and with what resources, whether they are paid on time, and whether they can raise a query and get support quickly. All of that rests on our operations running well, and our operations run on data, so the data has to be accurate for the processes to hold. This is a role for someone who enjoys operations, holds detail closely, and keeps sight of the person behind the data point. We need someone who can spot what is broken and flag an error as soon as it affects someone’s experience. And because this work is done with a wider community of teams, we need someone who builds strong, straightforward working relationships with the people around them.

Team Overview

People Operations & Analytics sits within Teach For India's HR function, and is the team responsible for the data, systems and processes behind every HR experience: onboarding, payroll, PF, exit, headcount planning, and the platforms (Darwinbox and Salesforce) that hold it all together. It is a small, hands-on team, working closely with HRBPs, Payroll, Finance and Technology teams to keep our People data accurate, our processes compliant, and to advise on decisions across the organisation.

Responsibilities

• Employee Lifecycle Operations: Owning and running the core operational cycle independently, ensuring a smooth Day 1 for every new joiner, accurate and timely exits, and full support for consultant operations in coordination with Talent Acquisition.
• Payroll: Running the monthly payroll accurately for the full employee base in close collaboration with the Finance team, navigating tricky and exceptional cases to quick, reliable solutions, and automating wherever technology allows to cut manual effort and error.
• Compliance Implementation and Support: Setting up and rolling out contracts as required, managing Provident Fund operations end to end (including guiding the PF intern), and supporting employees and Alumni with the HR letters they need, such as proof of employment, experience and visa letters.
• Data Management and Update: Processing employee data changes smoothly and accurately across Darwinbox and Salesforce, maintaining the integrity and integration between the two platforms, running routine audits of the active population, and supplying teams with the data they need for audits, surveys, compensation exercises and similar asks.
• Escalation Management and Solutions: Resolving queries, tickets and access issues across every work area, finding workable solutions within the relevant policy and compliance guardrails, and empowering the wider HR function with data and support through dashboards, resources, workshops and upskilling.

As an Associate at Teach For India

• Contributing to the team goals and priorities beyond individual goals and priorities
• Serving as an ambassador of the Teach For India brand and an advocate for our work and for educational equity in our country through both internal and external communication after committing time in our classrooms to understand our work more deeply
• Supporting with key organizational areas such as Recruitment, Selection, Fundraising, Volunteering, Movement Building

Education and Experience

• Experience with Darwinbox, Salesforce or a similar HRMS or CRM platform
• Prior experience with a non-profit or an organisation with multiple employment types
• Exposure to a payroll cycle, whether supporting or running one
• A working awareness of Provident Fund or statutory compliance
• Experience improving processes or using technology to reduce manual effort

Minimum Qualifications, Experiences and Expectations

• Graduate in any stream
• 0 to 3 years of experience, with preferred work experience in an Operations role
• Strong Excel, Google Sheets, and analytical skills, you’ll need to be comfortable building and maintaining trackers from scratch
• Strong communication skills, you’ll need to directly manage and resolve escalations with a positive employee experience
• Sharp attention to detail, you’ll own employee data and payroll that people rely on, so small errors carry real consequences
• Ability to balance several cycles at once, payroll, onboarding and exits often run in parallel and each has to land on time
• Sound judgement and discretion, you’ll handle confidential employee, payroll and statutory data

Note: We want to hear your unique voice and perspectives through the process, hence all applicants are expected to personally author statements of purpose/essays in the application form. Sole use of AI or Chat-GPT based tools may lead to disqualification from the process.