Retail asset operations

Aditya Birla Capital; Uttar Pradesh; On-site; INR 500,000 - 700,000; Full time

Job summary

Aditya Birla Capital seeks a Team Member - Retail Asset Operations to oversee end-to-end loan disbursement across Mortgages, Personal, Business loans and Digital LOB, ensuring accurate fund transfers and zero processing errors.

The role supports centralized disbursement, cash management and insurance handling with a focus on pan-India disbursements, policy adherence, and collaboration with risk and treasury functions.

Qualifications

• The role requires strategic orientation, business acumen, goal orientation and the ability to work effectively with teams.
• Post graduation with 3-5 years in banking and lending; PGDBM/MBA/CA/CAIIB certification would be preferred.

Responsibilities

• Centralised login, CAM, RPC & RMU management; payments and insurance management.
• Pan-India disbursements and ensuring funds availability through treasury.
• Drive process improvements and technology enablement across transaction systems.

Skills

Strategic orientation

Business acumen

Goal orientation

Interpersonal skills

Education

Post graduate with 3-5 years in banking/lending

PGDBM/MBA/CA/CAIIB certified preferred

Job description

Job Purpose

Team Member-Retail Asset Operations is responsible for the execution of loan disbursements of Mortgages (including construction Finance), Personal loans, Business loans & Digital LOB. Role would include fund transfer with respect to customer refunds as well. He/She will be responsible for ensuring correct disbursements to the beneficiary accounts & to also ensure zero processing errors on the same.

Job Context/Job Challenges:

Organizational Context

Job Context & Major Challenges

Job Context/Job Challenges:

Organizational Context

Key Aspects:

As the lending arm of Aditya Birla Financial Services Group (ABFSG), Aditya Birla Finance Limitedsly (ABFL) offers specialized lending and financing solutions in the areas of Capital Markets, Corporate/ Trade Finance, Commercial Real Estate and Mortgages. Currently ranked within the top 25 NBFCs of India, ABFL has made significant progress.

The retail Asset division caters to the financing needs of Individuals, SME & mid size corporates through the product suite of secured lending (mortages/construction finance) as well as unsecured lending (Personal loans & business loans) in the form of terms loans & LOC.

The retail asset division also caters to the digital LOB through SME loans, open market personal loans & sales finance (consumer durables). The Operations activity starts once a loan has been sanctioned by the Credit Risk function. They are responsible for document scrutiny and end-to-end loan disbursement/ transaction management activity as well some post disbursement processes. The loan disbursement process initiation and customer service activities are handled at a zonal level while a centralised team handles all loan repayment schedules. The zonal level structure will have front end and back end operations.

Key Aspects:

Centralised disbursements Operations is responsible for the execution & control of loan disbursements of Mortgages (including construction Finance), Personal loans, Business loans & Digital LOB. Role would include fund transfer with respect to customer refunds as well. Centralised disbursement management of mortgage, unsecured & digital loans.

End to end Insurance management

Key Challenges

• To acquire the right talent at a pan India level and managing attrition
• To derive greater efficiencies from transaction processing systems
• To drive insightful and timely operations reporting

Enabling Skill Sets & Qualifications

The skills required for this role are strategic orientation, business acumen, goal orientation, working effectively with the teams, interpersonal and influencing skills

Education and experience required for this role is post graduate with minimum 3-5 years of work experience in the banking and lending domain. PGDBM/MBA/CA/CAIIB certified would be preferred

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

KRA1 Centralised Login, CAM, RPC & RMU Management & Payments & Insurance Management Management of centralised login management

Management of CAM preparation

Management of RPC

Record management unit

Pan India disbursements

End to End Insurance Management

Ensuring availability of funds in the bank accounts through treasury

KRA2 Process Improvements & Technology Enablement Review the use and efficacy of existing transaction systems and identify enhancement/ upgradation opportunities for implementation

Identify and drive process improvements targeted at specific product lines/ distribution channels

Initiate/ Lead projects related to standardisation of processes, technology adoption or migration, quality and compliance controls at a pan India level

KRA3 Compliance Management & Reporting Drive adherence on all policies and processes related to loan processing and disbursement within the Retail Assets operations team

Oversee the creation of an audit calendar and ensure timely process audits are carried out and remedial actions are taken to closure within the branch network

Track performance metrics, defect ratio and SLAs and identify trends/ patterns that need to be addressed in order to drive greater efficiencies

Oversee timely reporting and circulation of operations MIS to relevant internal stakeholder groups

KRA4 Stakeholder/ Vendor Management Oversee vendor empanelment processes and contracting and define vendor evaluation metrics to drive quality

Work closely with key individuals within banking on streamlining processes related to Processing and Cash Management Services

KRA5 People Management Monitor attrition and drive engagement within the team through various interventions

Ensure consistent training opportunities for team members and timely up skilling to drive system adoption and process adherence