Credit Operations Manager

Idfc First Bank Limited; Chandigarh; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Idfc First Bank Limited is seeking a Credit Operations Manager – Retail Assets to oversee end-to-end loan disbursal operations across PAN India locations. The role focuses on managing original property documents, coordinating with internal teams and external vendors, and leading a team of local operations officers to ensure timely processing.

The candidate should bring strong organizational, detail-oriented, and people-management skills to ensure SLAs and TATs are met while maintaining quality

Qualifications

• Strong organizational and coordination skills.
• Attention to detail and accuracy in document handling.
• Ability to manage teams and ensure process compliance.
• Effective communication and stakeholder management.

Responsibilities

• Manage original property documents for loan applications.
• Execute on-ground disbursal activities such as cheque handling and documents for legal vetting.
• Collaborate with sales and credit teams to resolve documentation-related queries promptly.
• Liaise with legal and technical vendors for document verification.
• Supervise a team of local operations officers responsible for post-disbursal checks and scanning.
• Ensure adherence to SLAs and TATs for end-to-end loan disbursal processes.

Skills

Organizational skills

Coordination

Attention to detail

Team management

Stakeholder management

Education

Graduate in any discipline

Job description

Job Requirements

About the Role

The Credit Operations Manager – Retail Assets is responsible for managing end-to-end operational activities related to loan disbursals across PAN India locations. This includes handling original property documents, coordinating with internal teams and external vendors, and overseeing a team of local operations officers. The role ensures timely and error-free processing of loan documentation while maintaining service level agreements (SLAs) and turnaround times (TATs).

Key Responsibilities

Primary Responsibilities

• Manage original property documents for loan applications.
• Execute on-ground disbursal activities such as cheque handling and preparation of documents for legal vetting.
• Collaborate with sales and credit teams to resolve documentation-related queries promptly.
• Liaise with legal and technical vendors for document verification.
• Supervise a team of local operations officers responsible for post-disbursal checks and physical document collection and scanning.
• Ensure adherence to defined SLAs and TATs for end-to-end loan disbursal processes.

Secondary Responsibilities

• Not applicable

What We Are Looking For

Education

• Graduate in any discipline (mandatory)

Experience

• Relevant experience in credit operations or retail asset operations preferred

Skills and Attributes

• Strong organizational and coordination skills
• Attention to detail and accuracy in document handling
• Ability to manage teams and ensure process compliance
• Effective communication and stakeholder management
• Commitment to meeting service delivery timelines and quality standards