Associate Operations Manager

PowerToFly; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

PowerToFly in Bengaluru seeks an Associate Operation Manager to oversee the end-to-end delivery from quote to collect, coordinating with Account Managers to ensure account health and growth. The role requires licensing knowledge and a focus on smooth customer experiences throughout the delivery journey.

The candidate will collaborate with back-office teams during quotation and order management, monitor customer adoption, and contribute to both pre-sales and post-sales activities to drive

Qualifications

• Experience coordinating end-to-end delivery across quote-to-cash processes.
• Strong collaboration with Account Managers to drive account health and growth.
• Licensing knowledge and understanding of licensing frameworks.

Responsibilities

• Oversees and coordinates end-to-end delivery across the customer delivery journey (quote to collect).
• Supports Account Managers in Sales by collaborating on account health and growth.
• Acts as single point of contact for account managers and customers, managing day-to-day delivery and customer experience.
• Works with back office during quotation and order management.
• Tracks customer adoption and growth; focuses on resolution times and output.
• Understanding of pre-sales and post-sales activities.

Skills

End-to-end delivery

Account management support

Licensing knowledge

Customer experience

Pre-sales & post-sales

Job description

1) Are you ready to bring your eye for detail and passion for process excellence to a global team that values speed, quality, and continuous improvement?

2) Want to be part of a team that powers Microsoft's global licensing and cloud business with precision, efficiency, and a mindset for growth?

Role Overview

We are seeking a skilled and experienced Associate Operation Manager to join our team. This role will involve overseeing and coordinating end-to-end delivery across their customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines.

Roles and Responsibilities

• Oversees and coordinates end-to-end delivery across their customer delivery journey (quote to collect) in alignment with the Delivery team.


• Supports the Account Managers in Sales by collaborating with them on the overall account health and growth.


• Acts as the single point of contact for account manager and customer, managing their day-by-day delivery and overseeing customer experience.


• Should have licensing knowledge.


• Works in conjunction with the back office during the quotation and order management process.


• Tracks customer adoption and growth.


• Focuses on resolution times and output instead of tasks performed for the customer.


• Understanding of pre-sales and post-sales activities.