Associate - Operations

Alight Solutions; Gurgaon; On-site; INR 350,000 - 500,000; Full time

Job summary

Alight Solutions, a leading cloud-based human capital technology and services provider, seeks an associate to deliver timely and accurate information to participants. The role involves maintaining client SLAs, quality scores, and following SOPs while identifying process improvements.

The position requires 2–4 years of experience, a B.Com/B.A/BBA degree, and the ability to work evening/night shifts as per business needs. Strong communication and analytical skills are essential.

Qualifications

• Bachelor’s degree as listed in the eligibility section.
• 2–4 years of work experience.
• Excellent verbal and written communication skills.
• Ability to work evening/night shifts as per business requirement.
• Basic computer knowledge (MS-Office, Excel).
• Good analytical skills & attention to detail.

Responsibilities

• Understand and meet client SLAs and quality scores.
• Maintain internal and client-defined quality scores.
• Prioritize a high volume of work while meeting performance standards.
• Ensure proper documentation and follow SOPs.
• Explain complex client plans clearly for informed decisions.
• Identify issues, delays, and quality problems; propose and implement solutions.
• Coordinate with leads to ensure delivery per SOPs.
• Commit to self-learning and development.
• Work efficiently in a fast-paced environment with tight deadlines.
• Apply logical reasoning and critical thinking to tasks.

Skills

Verbal and written communication

MS-Office

Excel

Analytical skills

Prioritization

Logical reasoning

Education

B.Com/B.A/BBA (no full-time MBA/MCA/B.Tech/B.E/B.Ed)

Tools

MS-Office

Excel

Job description

Job Description

Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents over 25 years. The Alight Work life® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Work life is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight has more than 16,000 colleagues spanning the globe, proudly serving 4,300 clients and their more than 36 million employees and dependents.

Role Description

An associate is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues.

Key Responsibilities

• Understands and contributes positively to meeting client SLA’s, PG’s.
• Maintain internal & client defined quality scores.
• Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Ensuring proper documentation and follow-ups and follow SOP’s
• Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
• Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
• Work with leads to ensure delivery in accordance with standard operating procedures
• Take complete ownership of self-learning & development
• Ability to work in a fast-paced environment with short deadlines.
• Able to practice logical reasoning and critical thinking.

Eligibility to Apply

• Bachelor’s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
• 2-4 years of work experience.
• Excellent verbal and written communication skills.
• Can work evening/night shifts as per business requirement
• Basic computer knowledge (MS-Office, Excel)
• Good analytical skills & attention to detail.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Management rights disclaimer

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.