T2- HRO Processing II

Alight Solutions; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Health coverage options

Wellbeing and support programs

Continuing education and training

Job summary

A multinational professional services company in Gurugram is seeking an HRO Processing Assistant II. This role involves delivering timely and accurate information, identifying process issues, and collaborating with leads for resolution. Candidates should hold a relevant bachelor's degree and possess strong communication and analytical skills. The position requires the ability to work evening or night shifts and offers comprehensive benefits, including health coverage and continuing education programs.

Qualifications

• 2-4 years of work experience required.
• Excellent verbal and written communication skills are necessary.
• Ability to work evening/night shifts as per business requirements.

Responsibilities

• Understand and meet client SLAs and quality scores.
• Ensure documentation and follow-ups according to SOPs.
• Identify and recommend solutions for process issues.

Skills

Verbal communication

Written communication

Analytical skills

Attention to detail

Logical reasoning

Critical thinking

Education

Bachelor's degree in B.Com, B.A, BBA

Tools

MS-Office

Excel

Job description

THE ROLE

An associate (HRO Processing Assistant II) is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues.

RESPONSIBILITIES

• Understands and contributes positively to meeting client SLA’s, PG’s.
• Maintain internal & client defined quality scores.
• Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Ensuring proper documentation and follow-ups and follow SOP’s
• Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
• Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
• Work with leads to ensure delivery in accordance with standard operating procedures.
• Take complete ownership of self-learning & development.
• Ability to work in a fast-paced environment with short deadlines.
• Able to practice logical reasoning and critical thinking.

REQUIREMENTS

• Bachelor’s degree in B.Com, B.A, BBA(No Full time MBA/MCA/B Tech/BE/B Ed)
• 2-4 years of work experience.
• Excellent verbal and written communication skills.
• Can work evening/night shifts as per business requirement
• Basic computer knowledge (MS-Office, Excel)
• Good analytical skills & attention to detail.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.