Benefits Operations Administrator

Alight Solutions; Dadri; On-site; INR 400,000 - 640,000; Full time

Benefits offered by this job

Health coverage options

wellbeing and support programs

retirement

vacation and sick leave

maternity, paternity & adoption leave

continuing education and training

several voluntary benefit options

Job summary

Alight Solutions is seeking a dedicated Benefits Operations Administrator to manage processing of client benefit plans with accuracy and timeliness. The role emphasizes meeting SLAs, understanding plan provisions, and delivering quality work while coordinating with Customer Service, Technology, and shared services teams.

You will prioritize tasks, maintain current SOPs and knowledge repositories, and uphold security protocols to ensure compliant handling of participant information.

Qualifications

• Bachelor’s degree in any discipline (B.A, B.Com, B.Sc, BBA)
• Back-office operations or similar transaction processing roles preferred
• Ability to operate in high-volume, deadline-driven environments
• Strong ethical standards and adherence to compliance policies
• Follow all internal and client-mandated security protocols

Responsibilities

• Process all activities related to client benefits plans as configured in organizational tools
• Consistently meet or exceed client SLAs
• Develop a strong understanding of client plan provisions and related documentation
• Prioritize work effectively to respond to client and participant needs
• Ensure adherence to predefined procedures, process guidelines, and compliance standards
• Collaborate with Customer Service, Technology, and other shared services teams for timely issue resolution
• Maintain knowledge repositories and SOPs to ensure current and accurate documentation
• Adhere to security and data handling standards to protect participant information

Skills

Attention to detail

MS Office

Typing 25 WPM

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Case management tool

Job description

Designation-Benefits Operations Administrator (BOA)

Key Expectations

• Process all activities related to client benefit plans with high accuracy and timeliness.
• Consistently meet or exceed client Service Level Agreements (SLAs).
• Develop a strong understanding of client plan provisions and related documentation.
• Prioritize work effectively to respond to client and participant needs.
• Ensure adherence to predefined procedures, process guidelines, and compliance standards.
• Actively participate in daily huddles and status meetings to ensure smooth operations.

Required Skills

• Strong attention to detail and ability to handle transaction-based processing.
• Good computer operating skills, including MS Office applications.
• Typing speed of minimum 25 WPM with 90% accuracy.
• Good written and verbal communication skills are important.
• Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).

Role Description

The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs.

The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.

The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution.

Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets.

Soft Skills

• Strong analytical and problem‑solving skills
• Ability to multitask under tight timelines
• High level of accountability and ownership
• Customer‑centric mindset
• Adaptability to changing client requirements

Education & Experience

Education:

• Bachelor’s degree in any discipline (B.A, B.Com, B.Sc, BBA)
• Exclusions: B.Ed., LLB, B.Tech, BE, B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2year regular postgraduation professional degree

Experience:

• back-office operations or similar transaction processing roles preferred
• Ability to operate in high‑volume, deadline‑driven environments
• Strong ethical standards and adherence to compliance policies.
• Follow all internal and client‑mandated security protocols

Ensure secure handling and storage of participant information

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

• Champion People – be empathetic and help create a place where everyone belongs.
• Grow with purpose – Be inspired by our higher calling of improving lives.
• Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

(THE ROLE)

(responsibilities)

(REQUIREMENTS)

Alight requires all virtual interviews to be conducted on video.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
• Health coverage options
• wellbeing and support programs
• retirement
• vacation and sick leave
• maternity, paternity & adoption leave
• continuing education and training
• several voluntary benefit options

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail] .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.