Associate MPS

Stryker; Thane; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Stryker is seeking a field clinical specialist to provide on-site clinical support for robotic orthopedic systems and related instruments. You will train surgeons and OR staff, prepare pre-operative planning aids, and deliver ongoing education to assigned accounts.

The role requires excellent communication, strong problem-solving, and the ability to travel up to 75% across the region. Prior OT exposure and biomedical engineering background are preferred.

Qualifications

• Must have clinical support experience in medical device environments.
• Strong customer focus and ability to place client needs at the center of actions.
• Excellent verbal and written communication, and interpersonal skills.
• High stress tolerance with problem-solving abilities for troubleshooting.
• Willingness and ability to travel extensively within the region.

Responsibilities

• Provide clinical product support to end users during procedures and on-site guidance.
• Train surgeons and OR staff on robotic arm applications and instruments.
• Deliver in-services and customer education sessions for assigned accounts.
• Prepare pre-operative CT scans and assist with implant planning and positioning.
• Troubleshoot product issues and ensure high customer satisfaction.
• Collaborate with Sales/Marketing to raise product awareness and relationships with key surgeons.

Skills

Clinical support experience

Customer focus

Communication skills

Stress tolerance

Travel flexibility

Attention to detail

Fluency in English

Education

B.Tech Biomedical Eng (preferred)

Job description

What You Will Do

• Provide clinical product support to all end users, including on-site guidance and assistance during surgical procedures.
• Train surgeons and operating room staff, offering both clinical and technical support for operating the company’s robotic arm applications, associated equipment, and instruments to ensure optimal placement and precision.
• Deliver ongoing in-services and customer education sessions for assigned accounts.
• Use proprietary software to prepare pre-operative CT scans for use with the RIO/Robotic Arm Interactive Orthopedic System, assisting surgeons with implant planning, sizing, and positioning.
• Troubleshoot and resolve product-related issues quickly and effectively to ensure high customer satisfaction.
• Collaborate with Sales and Marketing teams to increase product awareness, highlight clinical benefits, and build strong relationships with key surgeons and OR staff.
• Provide product-related feedback to support continuous improvement and enhanced customer experience.
• Be ready to travel up to 75%.

What You Need

• Clinical support experience—for example, as a medical field technician, application specialist, or in a similar role.
• Strong customer focus with the ability to place customer needs at the center of everything you do.
• Excellent communication and interpersonal skills.
• High stress tolerance and strong problem-solving abilities to troubleshoot issues effectively.
• Flexibility to travel extensively within the region.
• Strong attention to detail, curiosity, and the ability to learn quickly.
• Fluency in English.

Preferences

• Education: B.Tech in Biomedical Engineering (preferred).
• Experience: 1–5 years of relevant industry experience.
• Operating Theatre (OT) Exposure: 1–3 years of hands‑on OT experience preferred.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.