Senior Manager - Service Delivery

Microland Limited; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Microland Limited in Bengaluru seeks a seasoned professional with BE/B.Tech/MCA to drive IT operations management and service portfolio initiatives. You will apply strong analytical and strategic planning skills to optimize service delivery and client outcomes.

The role emphasizes developing new delivery methodologies, engaging with clients, and shaping organizational change to support growth, with a focus on execution excellence.

Qualifications

• BE/B.Tech/MCA degree required.
• Strong IT operations and financial analysis capabilities.
• Experience in change management and succession planning.

Responsibilities

• Technology: Knowledge of server hardware, vendor variety, remote management tools, RAID, and core network topology.
• Business Development: Understand client needs, develop new business cases, propose effective solutions, and assist in costing for new opportunities.
• Strategy and Synergy: Identify delivery challenges, define new delivery methodologies, and map required manager skills and development needs.

Skills

IT Operations Management

Financial Management

Financial Planning and Analysis

Variance Analysis

Organization Change and Development

Succession Planning

Execution Excellence

Education

Engineer - B.E / B.Tech / MCA

Job description

Education Qualification :

Engineer - B.E / B.Tech / MCA

Skills :

• Primary -> Functional | IT Operations Management | Service Portfolio | 4 - Advanced
• Primary -> Functional | IT Operations Management | Financial Management | 4 - Advanced
• Tertiary -> Functional | Financial Planning and Analysis | Variance Analysis - Budget vs Actual | 4 - Advanced
• Tertiary -> Functional | Organization Change and Development | Succession Planning | 4 - Advanced
• Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced

Certification :

Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details:

1. 1. Technology:
   Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology
2. 2. Business Development:
   
   • - Understand and New Business cases and client needs
   • - Understand and Develop new structure of Organization and effective Solution
   • - Demonstrate delivery methodology to Prospective clients
   • - Costing and Pricing for new Business cases
3. 3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas
   
   • - Identify and Define new delivery methodology
   • - Identify and Define skills and capabilities of new managers, and identify needs for development
   • - Identify different thresholds for achievements.