Manager - Service Delivery

Microland Limited; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Microland Limited seeks professionals with strong IT operations management experience and a background in engineering disciplines. The role emphasizes understanding client needs, delivering effective solutions, and shaping delivery strategies across multiple technologies.

Candidates should be familiar with server hardware, RAID, and network topology, with ITIL certification seen as a plus. The opportunity focuses on building delivery capabilities and synergizing strategic offerings.

Qualifications

• Knowledge of server hardware and multiple vendors
• Familiar with remote management tools and RAID
• Strong understanding of network fundamentals and topology
• Ability to understand client needs and develop solutions

Responsibilities

• Technology: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology
• Business Development: Understand and new business cases and client needs; develop new structure and effective solutions; demonstrate delivery methodology; costing and pricing
• Strategy and Synergy: Identify challenges in delivery and new business areas; define new delivery methodologies and skills needs

Skills

Functional

IT Operations Management

Financial Management

Behavioral

Aptitude

Managerial Skills

Behavioral

Microland Skills

Execution Excellence

IT Operations Management

Business Relationship Management

Education

B.E / B.Tech / MCA

Tools

ITIL Intermediate Certificate

Job description

Education Qualification

• Engineer - B.E / B.Tech / MCA

Skills

• Primary -> Functional | IT Operations Management | Financial Management | 3 - Experienced
• Secondary -> Behavioral | Aptitude | Managerial Skills | 4 - Advanced
• Tertiary -> Behavioral | Microland Skills | Execution Excellence | 3 - Experienced
• Tertiary -> Functional | IT Operations Management | Business Relationship Management | 3 - Experienced

Certification

• Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details

1. Technology:
   Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology
2. Business Development:
   - Understand and New Business cases and client needs
   - Understand and Develop new structure of Organization and effective Solution
   - Demonstrate delivery methodology to Prospective clients
   - Costing and Pricing for new Business cases
3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas
   - Identify and Define new delivery methodology
   - Identify and Define skills and capabilities of new managers, and identify needs for development
   - Identify different thresholds for achievements.