Associate Manager, Mid Office Operations

Randstad; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Randstad Hyderabad seeks an experienced HR Operations professional to oversee payroll inputs, benefits administration, and service delivery for our external staff. You will coordinate with Payroll, Finance, Legal, and IT to align workflows and implement automation where appropriate.

The role requires strong knowledge of local labor laws and policies, coaching of junior team members, and a commitment to ensuring accuracy and compliance across all HR operations processes.

Responsibilities

• Oversees payroll inputs and benefits administration.
• Monitors daily service delivery performance and resolves escalations.
• Prepares HR operations reports and identifies areas for process improvement.
• Coordinates with Payroll, Finance, Legal, and IT to align cross-functional workflows.
• Supports implementation of new systems, tools, or automation in HR operations.
• Guides junior HR operations for external staff, providing coaching on procedures and service standards.
• Ensures compliance with local labour laws and company policies.

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Oversees payroll inputs, benefits administration
• Monitors daily service delivery performance and resolves operational escalations.
• Prepares HR operations reports and identifies areas for process improvement.
• Coordinates with Payroll, Finance, Legal, and IT to align cross-functional workflows.
• Supports implementation of new systems, tools, or automation in HR operations.
• Guides junior HR operations for external staff, providing coaching on procedures and service standards.
• Ensures compliance with local labor laws and company policies.
• Acts as the contact point for employees on operational HR for external matters.

Grade Descriptor

• Good understanding of procedures and concepts within own discipline and knowledge of these elements in other disciplines
• Provides management and operational oversight to large and/or moderately complex business or technical support team members, potentially including work leaders
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors/team leaders
• Responsible for end results of the team
• Provides input on resource planning, guidelines, processes and procedures
• Solves problems guided by policies and procedures; receives guidance from manager