Associate Manager/Manager-SQA

Happiest Minds Technologies; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Happiest Minds Technologies in Bengaluru is seeking a quality and process management professional to establish project quality plans, initiate new projects, and ensure alignment with customer requirements. You will lead process harmonization, analyze performance, and drive improvements across PM, Incident Management, Service Management, and Configuration Management.

The role also involves audits, development of improvement plans, and training on process orientation and estimation, while

Qualifications

• Experience implementing ISO 20000/9001 in IT services.
• Familiarity with ITIL framework and service management.
• Auditing and process improvement experience.

Responsibilities

• Establish and implement project quality plans and strategies to achieve project goals.
• Initiate and set up new projects ensuring alignment with customer requirements.
• Engage with customers to understand processes and ensure project compliance.
• Facilitate process harmonization discussions with customers.
• Analyze project performance and communicate improvements to management and customers.
• Tailor processes for projects and provide support to delivery teams in PM, Incident Management, Service Management, and Configuration Management.
• Conduct project assessments and audits at project/account/business unit levels.
• Facilitate development and implementation of process improvement plans.
• Support organizational and business unit level process initiatives.
• Contribute to enhancement of QMS and SMS by applying lessons learned.

Skills

ISO 20000

ISO 9001

ITIL

Service Management

Tools

MS Word

MS Excel

PowerPoint

Job description

Role & responsibilities

• Establish and implement project quality plans and strategies to achieve project goals.
• Initiate and set up new projects, ensuring alignment with customer requirements.
• Engage with customers to understand their processes and ensure project compliance.
• Facilitate process harmonization discussions with customers.
• Analyze project performance and communicate improvements to internal management and customers.
• Tailor processes for projects and provide support to delivery team members in Project Management, Incident Management, Service Management, and Configuration Management.
• Conduct project assessments and audits, analyzing performance at the project, account, and business unit levels.
• Facilitate the development and implementation of process improvement plans.
• Support organizational and business unit-level process initiatives.
• Contribute to the enhancement of Quality Management Systems (QMS) and Service Management Systems (SMS) by applying lessons learned and best practices from projects.
• Conduct training sessions on process orientation, project management, estimation, and related topics.
• Manage Business Unit level dashboards and Management Information Systems (MIS).

Preferred candidate profile

• Proven experience in ISO 20000 and ISO 9001.
• Experience in CMMI (Capability Maturity Model Integration) service is preferred.
• Strong knowledge of Service Management systems, ITIL Framework, ISO 9001, and ISO 20000.
• Experience in conducting process audits.
• Proficient in MS Word, Excel, and PowerPoint.

Perks and benefits