Infrastructure Support Engineers (Level 1 & 2)

Digital Minds Software Solutions Pvt Ltd; Hyderabad; On-site; INR 450,000 - 850,000; Full time

Job summary

Digital Minds Software Solutions Pvt Ltd is seeking an Infrastructure Support Engineer to manage IT infrastructure, provide end-user support, and ensure security, availability, and performance of enterprise systems.

You will work with Microsoft 365, Entra ID (Azure AD), Intune, Windows Servers, virtualization, networking, and enterprise infrastructure systems. Shift-based duties, incident response, and ongoing improvements are part of the role.

Qualifications

• Hands-on experience with Active Directory, Windows Server, and Microsoft 365.
• Experience with Entra ID (Azure AD), Intune and endpoint management.
• Troubleshooting OS, networking, and enterprise applications.
• Knowledge of VMware/Hyper-V, backup/disaster recovery, and ITSM tooling.

Responsibilities

• Provide Level 1–2 IT support for user and system issues.
• Administer AD users, groups, and access permissions; manage identity workflows.
• Administer Microsoft 365, Exchange Online, and mail flow configurations.
• Monitor and manage infrastructure, security dashboards, and incident response.
• Coordinate with ITSM tools for incidents, requests, and changes.

Skills

Active Directory

Windows Server

Microsoft 365

Azure AD / Entra ID

Intune

Endpoint management

VMware / Hyper-V

PowerShell

ITIL / ITSM

Scripting

Tools

ServiceNow

Jira

Job description

Role Summary

The Infrastructure Support Engineers will be responsible for providing technical support, managing IT infrastructure, and ensuring the security, availability, and performance of enterprise systems. The role includes end-user support, troubleshooting, infrastructure monitoring, and administration of Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, Intune, Windows Servers, virtualization platforms, networking, and enterprise infrastructure systems.

Key Responsibilities:

1. IT Support & User Administration

• Provide Level 1 and Level 2 support for user issues related to systems, applications, hardware, and network connectivity.
• Manage Active Directory users, groups, access permissions, and identity management processes.
• Install, configure, maintain, and troubleshoot desktop, server, and enterprise applications.
• Resolve issues related to Windows OS, Microsoft Office, Outlook, Remote Desktop, VPN, and network connectivity.
• Perform system updates, patch management, routine maintenance, and root cause analysis for recurring incidents.

2. Microsoft 365 & Exchange Administration

• Administer Microsoft 365 services, including user accounts, licensing, and access management.
• Manage Exchange Online mailboxes, shared mailboxes, distribution groups, and mail flow configurations.
• Troubleshoot email delivery issues, conduct message tracing, and resolve escalated support requests.
• Implement and maintain retention, compliance, security, and governance policies across Microsoft 365 environments.

3. Entra ID, Intune & Endpoint Management

• Manage Microsoft Entra ID users, groups, authentication policies, and conditional access controls.
• Monitor and enforce device compliance through Microsoft Intune.
• Deploy applications, security configurations, and operating system updates across managed endpoints.
• Investigate and remediate non-compliant devices, endpoint security issues, and access-related incidents.

4. Infrastructure, Security & Monitoring

• Monitor and maintain server, network, and cloud infrastructure to ensure system availability and performance.
• Administer and support Windows Servers, virtualization platforms (VMware/Hyper-V), and backup solutions.
• Monitor security dashboards, alerts, vulnerabilities, and compliance metrics, and implement remediation actions.
• Manage email and endpoint security controls, including anti-spam, anti-phishing, and threat protection measures.
• Support incident response activities, perform root cause analysis, and drive continuous security improvements.

5. Network, Operations & Asset Management

• Support and troubleshoot network infrastructure, including DNS, DHCP, VLANs, VPNs, and firewall-related issues.
• Maintain IT asset inventories for hardware, software, licenses, and infrastructure components.
• Conduct system, server, backup, and infrastructure health checks and implement corrective actions.
• Manage incidents, service requests, and changes through ITSM tools such as ServiceNow or Jira.
• Participate in infrastructure projects, system upgrades, migrations, automation initiatives, and process improvement activities.
• Own escalated technical issues through to resolution while ensuring adherence to service levels and operational standards.

Skills & Competencies

• Strong knowledge of Active Directory, Windows Server Administration, and Microsoft 365.
• Hands-on experience with Microsoft Entra ID (Azure AD), Intune, and endpoint management.
• Proficiency in troubleshooting operating systems, networking, and enterprise applications.
• Experience with VMware/Hyper-V, backup and disaster recovery solutions, and network infrastructure management.
• Ability to perform root cause analysis, manage escalations, and support infrastructure projects.
• Knowledge of PowerShell scripting, automation, and ITIL-based ticketing systems.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to work in shift-based environments and manage multiple priorities effectively.

Skills Needed:

Excellent Communication, MS 365, Exchange Server, Active Directory, Azure, Intune, System Administration, Device Management, Security Remediation.

Shift Timings:

2:45 AM to 11:45 AM / 3:30 AM to 12:45 PM [rotational]