Associate – Interview Panelist

Credence Global Solutions; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Credence Global Solutions is seeking an interviewer for entry-level roles in Collection and Revenue Cycle Management (RCM). The role focuses on evaluating communication skills, thought processes, and comprehension, while posing scenario-based questions to assess fit and targets achievement.

The incumbent will document interview data, provide feedback, and collaborate with the recruitment team on daily tasks. Travel may be required as part of the role.

Qualifications

• 2+ years of experience in a global BPO setting in the United States.
• Strong communication skills.
• Attentive listening skills.
• Proficiency in MS Excel.

Responsibilities

• Performing interviews for entry-level positions in Collection and Revenue Cycle Management (RCM).
• Evaluate and shortlist candidates based on communication skills, thought processes, and comprehension abilities.
• Pose pertinent scenario-based questions and evaluate candidates' responses.
• Clarify queries during the interview and assess capability to meet targets.
• Accurately document interviewing information in the systems application.
• Offer constructive feedback to candidates.
• Collaborate with the recruitment team for daily administrative tasks.
• Demonstrate professionalism and respect when interacting with candidates.
• Maintain and publish reports; conduct 1st level escalation.
• Participate in interview call calibrations.
• Perform other assigned responsibilities.

Skills

Strong communication skills

Attentive listening skills

MS Excel

Tools

MS Excel

Job description

Operations

Job Roles & Responsibilities

• Performing interviews for entry-level positions in Collection and Revenue Cycle Management (RCM)
• Evaluate and shortlist candidates based on their communication skills, thought processes, and comprehension abilities
• Pose pertinent scenario-based questions and evaluate candidates' responses
• Clarify any queries during the interview and assess the candidate's capability to meet targets.
• Accurately document interviewing information in the systems application
• Offer constructive feedback to candidates
• Collaborate with the recruitment team for daily administrative tasks
• Demonstrate professionalism and respect when interacting with candidates
• Maintain and publish reportsConduct 1st level escalation
• Participate in interview call calibrations
• Perform other assigned responsibilities

Candidate Requirements

• 2+ Years of experience in a global Business Process Outsourcing (BPO) setting in the United States is required
• Strong communication skills
• Attentive listening skills
• Proficiency in MS Excel

Position Requirement

• Working Days: Mon to Sat (Sun Week Off)
• Working hours: 8 (1hr break included)
• Shift Timing: 02:00 PM to 10:00 PM IST (Could change basis requirement)
• Required to travel self

Future Prospects

• Opportunity to transition into HR Recruiter role
• Opportunity to transition into Trainer role

Note

We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [e-mail].