Associate, Infrastructure Services

forterro; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Forterro is hiring an Associate in Infrastructure Services in Bengaluru. The ideal candidate will provide technical support to both on-premise and cloud customers, focusing on system patching, upgrades, and maintenance. Applicants should have experience in Linux or Windows administration, a solid understanding of system maintenance tasks, and a customer-focused mindset. Strong analytical and communication skills are essential. Join a collaborative team that is eager to embrace new technologies.

Qualifications

• Experience with Linux or Windows administration including installation and troubleshooting.
• Solid understanding of system maintenance tasks like patching and upgrades.
• Ability to collaborate in customer-focused support processes.

Responsibilities

• Perform system patching and apply updates across customer environments.
• Execute upgrades in single-user mode.
• Provide technical support for on-prem and cloud setups.

Skills

Linux administration

Windows administration

System maintenance (patching, updates, upgrades)

Technical problem-solving

Customer-focused support processes

Tools

Keycloak

Auth0

AWS services

Job description

Associate, Infrastructure Services

Department: Professional Services

Employment Type: Permanent

Location: India, Bangalore

Description

We are looking for a motivated Technical Specialist to strengthen our Systech team. You will support both on‑premise and cloud customers and play an important role in maintaining and evolving their environments.

On-Call and weekend duty possible

Responsibilities

• Perform system patching and apply updates across customer environments
• Execute upgrades in single‑user mode
• Install and configure components, modules, and system extensions
• Provide technical support for on‑prem and cloud setups
• Diagnose and resolve issues in collaboration with internal teams
• Assist in preparing and maintaining customer environments

Skills, Knowledge & Expertise

Required Skills & Expertise

• Experience with Linux or Windows administration (installation, configuration, troubleshooting)
• Solid understanding of system maintenance tasks (patching, updates, upgrades)
• Ability to work in structured, customer‑focused support processes
• Technical problem‑solving mindset and willingness to dive deep into issues

Preferred Skills (Nice to Have)

• Knowledge of SSO technologies
• Experience with Keycloak, Auth0, or similar identity management solutions
• Familiarity with AWS services
• Understanding of cloud architectures and modern authentication workflows
• Understanding of ITIL principles

Personal Competencies

• Strong analytical thinking and a structured approach to work
• Team player with excellent communication skillsIndependent, responsible, and solution‑oriented working style
• High willingness to learn and openness to new technologies