Associate Specialist - Engineer Applications

ISSQUARED; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ISSQUARED is seeking an Associate Specialist/ Engineer Platform Application Management to handle the lifecycle of client production, test, and development systems. You will support 2nd and 3rd line operations, troubleshoot issues, and coordinate deployments with vendors and internal teams.

The role involves acting as a SME for large-scale projects, performing upgrades, migrations, and cutovers while ensuring security policies are followed. Strong collaboration across IT teams is required.

Qualifications

• Bachelor's degree in Computer Information Systems, Computer Science, or equivalent practical experience.
• 3–6+ years of IT experience, including 3+ years in Service/Helpdesk, Information systems, Infrastructure, System Analyst, Information Security, or Application Management Roles.
• Experience with Windows IIS, .NET Core Applications, MSSQL is preferred for maintenance and upgrades.

Responsibilities

• Communicating with stakeholders, vendors, and internal teams in written, electronic, and verbal formats.
• Plan and coordinate go lives for projects, perform upgrade, rollback, and integrate application systems.
• Troubleshoot production, test, and dev issues.
• Day to day operations and assisting with incidents, service requests, and change management.
• Create, design, understand application documentation, process flows, and technical diagrams.
• Ensure adherence to change management, security policies and procedures, and audit standards.

Skills

Troubleshooting

Team collaboration

Windows

Unix

Multitasking

Customer service

Learning and adaptation

Active Directory knowledge

Security & compliance

Large-scale enterprise experience

Education

Bachelor's degree in Computer Information Systems, Computer Science, or equivalent practical experience

Tools

AWS

SQL

PowerShell

Windows Batch

IT certificates (CompTIA, Cisco, Microsoft)

Job description

About ISSQUARED:

An emerging value provider across an array of digital transformation solutions to address on-demand security and governance needs. Founded in 2010, the footprint of ISSQUARED spans across the pillars of Cybersecurity, Cloud Infrastructure, and managed services for companies of all sizes, including Fortune 500 companies. The core competencies of IT Security and Infrastructure Solutions complement each other to form ISSQUARED.

Job Category:

Full Time

Job Title:

Associate Specialist/ Engineer Platform Application Management

Job Overview:

Associate Specialist is responsible for application management of client production, test, and dev systems. Responsibilities include tier 2 and 3 support that list but not limited to application up keep, troubleshooting, vendor coordination and assistance, and collaboration with internal teams to resolve an issue. Additional responsibilities include being assigned as a SME or technical resource for large scale projects. SME are expected to know the execute the following application integration, upgrade, deployment, and migrations or cutovers.

Work Location:

Hyderabad /Guam

Qualifications:

Bachelor s degree in Computer Information Systmes, Computer Science, or equivalent practical experience

Experience:

3-6+ years of overall IT experience

3+ years in Service or Helpdesk, Information system, Infrastructure, System Analyst, Information Security, or Application Management Roles.

Key Responsibilities:

• Communicating with stackholders, vendors, and internal teams in written, electronic, and verbal formats.
• Plan and coordinate go lives for projects, perform upgrade, rollback, and integrate application systems.
• Troubleshoot production, test, and dev issues.
• Day to day operations and assisting with incidents, service requests, and change management.
• Create, design, understand application documentation, process flows, and technical diagrams.
• Ensure adherence to change management, security policies and procedures, and audit standards

Up keep of services and process that pertain to an application housed on server Infrastructure. Windows components: IIS, .NET Core Applications, Database- MSSQL

• Review processes for both internal and client to explore ways to automate tasks or create more efficiency.
• Act as the SME applications managed by the client
• Work with SSL setup integrations, configurations and management.

• Mentor junior engineers and contribute to operational best practices

Excellent customer service .

Preferred Skills:

• Excellent understanding of basic troubleshooting procedures.
• Good work ethic and ability to work and collaborate with others
• Proficiency in Windows and Unix environments
• Ability to multitasking and handle high pressure situations .
• Excellent customer service
• Willingness to learn and understand and adapt to new technologies, processes, application systems
• Knowledge and some understanding of Active Directory and related tasks.
• Good understanding of security and compliance procedures and how to adhere to them.
• Experience in regulated or large-scale enterprise environments

Nice-to-Have Skills

Knowledge of AWS and related tasks

Knowledge of Database Administration

• Cloud platforms, both Windows, Unix.
• Scripting skills (PowerShell, Windows Batch, SQL etc.)
• IT certificate (Comptia, Cisco, Microsoft, etc)

Working Condition:

Flexible to Work under shifts

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.