Associate Technical Analyst - IT Service Desk

Computacenter; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

Computacenter in Bengaluru seeks an Associate Technical Analyst for IT Service Desk to manage incident lifecycles and coordinate cross-team responses. The role emphasizes timely resolution, communication with stakeholders, and applying lessons learned to prevent repeats.

The position operates on a 24/7 shift pattern from office. The candidate should be a recent graduate (2025/2026) with strong academic records and demonstrated problem-solving and teamwork capabilities to thrive in a fast-paced

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Problem-solving and analytical thinking aptitude.
• Able to work collaboratively in a 24/7 work environment.

Responsibilities

• Oversee and coordinate the incident management process within the organization.
• Identify, assess, prioritize, and resolve incidents to minimize operational impact.
• Work with multiple teams to ensure incidents are managed and lessons learned prevent recurrence.
• Operate in a 24/7 shift pattern with calls, chats, emails, and requests from office five days a week.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Problem solving

Analytical skills

Teamwork

Education

BSc / BA / BCom / BCA / BBM

Job description

Associate Technical Analyst - IT Service Desk

This is an internal position.

Location: IN - Bangalore 24/7 | Job-ID: 217370 | Contract type: Standard | Business Unit: Service Desk Life on the team

Are you passionate about Service desk Opportunities and ready to explore your capabilities?

Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.

What you’ll do

• Responsible for overseeing and coordinating the entire incident management process within the organization.
• This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations.
• The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.
• Operational hours – 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Process – Calls & Chats / Email / Requests 5 days work from Office

Mandatory Experience & Education:

BSC / Bcom / BCA/ BBM/ BA – 2025 & 2026 pass-outs (minimum 70% and above in 10th, 12th and graduation, with no backlogs)

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Problem-solving and critical thinking abilities.
• Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
• Ability to work collaboratively in a team with 24/7 work environment.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Experience Level Mid Level