Associate, Infrastructure Engineer, Central Operation Office

DBS; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Hyderabad is seeking an experienced IT End User Support specialist to deliver Level 2 support for Windows and macOS devices, manage incidents, and oversee day-to-day IT operations for about 2,000 users. The role coordinates with regional teams to ensure a secure and reliable technology environment.

The ideal candidate has 5-7 years in IT end-user support, strong knowledge of MS 365, SCCM, Intune and asset lifecycle processes, and will support onboarding, meetings tech, and security controls.

Qualifications

• Bachelor’s degree in IT or related field.
• 5-7 years in IT End User Support (Windows & Mac).
• Experience providing Level 2 end-user support and coordinating with regional/global teams.

Responsibilities

• Provide Level 2 support for Windows/macOS, laptops, desktops, peripherals and mobile devices.
• Manage incidents and service requests with timely resolution within SLA.
• Support day-to-day IT operations including workplace technology and user support.
• Ensure readiness of meeting rooms, MS Teams/VC, printers, Wi-Fi and collaboration tech.
• Manage IT asset lifecycle: allocation, inventory, refresh, replacement and retrieval.
• Coordinate with Network, Infrastructure, Cybersecurity, Applications and Global IT teams for complex issues.
• Support OEM/vendor hardware repairs, warranties and replacements.
• Assist new joiners onboarding, office moves, events, and critical user needs.
• Maintain security, compliance, audit and operational controls.

Skills

Windows 11 OS

O365 support

SCCM

Intune basics

PowerShell basics

Batch scripting basics

Automation of repetitive tasks

Basic Networking

User account management

Incident Management

Education

Bachelor’s Degree in IT or related field

Tools

MS Teams

Job description

Role Summary

Responsible for delivering Level 2 end-user IT support and day-to-day IT operations at DTI, ensuring a stable, secure and responsive technology environment for business users. The role serves as the key local IT contact and coordinates with regional/global technology teams for effective service delivery.

Roles & Responsibilities

Education Qualification: Bachelor’s Degree Experience: 5-7 years in IT End User Support (Windows & Mac)

Key Responsibilities

• Provide Level 2 support for Windows/macOS, laptops, desktops, peripherals and mobile devices.
• Manage incidents and service requests, ensuring timely resolution within agreed SLA and service standards.
• Work in DTI IT operations, including user support, workplace technology and day-to-day technology requirements.
• Ensure readiness and availability of meeting rooms, MS Teams/VC, printers, Wi-Fi and other collaboration technologies.
• Manage IT asset lifecycle activities including allocation, inventory, refresh, replacement and retrieval.
• Coordinate with Network, Infrastructure, Cybersecurity, Application and Global IT teams for complex issues and service restoration.
• Manage OEM/vendor support for hardware repair, warranty and replacement activities.
• Support new joiner onboarding, office movements, business events and critical user requirements.
• Maintain required security, compliance, audit and operational controls.

Key Deliverables

• Maintain stable and efficient IT operations with minimal business disruption (~2000 users/laptops)
• Deliver consistent SLA performance and high-quality end-user support.
• Ensure workplace technology and meeting-room services are available and business-ready.
• Maintain accurate IT asset records and ensure timely device allocation and replacement.
• Provide effective coordination with business stakeholders, vendors and global technology teams.
• Identify recurring issues and drive permanent fixes and service improvements.
• Maintain operational documentation and knowledge to ensure service continuity and resilience.

Technical Skills Required

• HP/DELL/Lenovo/Apple hardware
• Windows 11 OS
• Microsoft O365 support
• Microsoft Intune basics
• Microsoft SCCM
• macOS troubleshooting
• User account management
• Group Policy basics
• Windows & Mac Software deployment
• Device compliance troubleshooting
• OS imaging and deployment
• Password resets and unlocks MFA troubleshooting
• Incident, Request, and Problem Management
• PowerShell fundamentals
• Batch scripting basics
• Automation of repetitive tasks
• Basic Networking

Location:

Hyderabad - DTI Waverock SEZ

Job:

Technology

Schedule:

Regular Employee

Status:

Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.