Assistant Vice President, Digital Platform Speciliast, Consumer Banking Group

DBS Bank Ltd; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

DBS Bank Ltd in Mumbai seeks a Digital Platform Specialist to lead onboarding capabilities for retail acquisition across channels. You will drive platform modernization, regulatory readiness, and superior customer experience while enabling rapid product innovation.

Role requires experience with API-based platforms, microservices, and governance of compliance and risk. Collaborative work with Compliance, Legal, and Risk teams is essential.

Qualifications

• 6 to 8 years of experience in financial services preferred.
• Experience with Savings onboarding and CASA products is beneficial.
• Experience with API-based platforms and workflow orchestration.

Responsibilities

• Build and optimize digital flows covering savings, salary, and zero balance accounts.
• Own onboarding lifecycle components and customer communication.
• Partner with engineering to design scalable, resilient platform services.
• Ensure compliance with RBI, AML, KYC, CKYC, FATCA, CRS policies.

Skills

Onboarding platforms

APIs & microservices

Regulatory compliance

Stakeholder management

Agile

Education

Bachelor's degree

Tools

APIs

Microservices

Job description

Job Description Job Purpose : \"Why does this position exist?\" and \"What is it expected to accomplish?\") This role will be responsible for building highly reliable, compliant, and scalable onboarding capabilities that power retail acquisition journeys across channels (mobile, web, branch, partners). The person will work at the intersection of business, technology, compliance, and operations, driving platform modernization, regulatory readiness, and superior customer experience while enabling rapid product innovation.

Key Accountabilities

• Enabling technical initiatives in the consumer banking space for Retail Onboarding related functionalities
• Enablement of existing business, enhancement of customer experience with proper control on fraud and risks.
• Complete responsibility for driving the entire cycle of development and management of Risk platform, Customer Journey enhancements and ancillary product launches.
• Responsible for handling all audits, compliance, and regulatory requirements pertaining to platform

Job Duties & responsibilities

Digital Platfrom Specialist

• Build and optimize digital flows covering:
• Savings / Salary / Zero balance accounts
• Payments and digital journeys
• Re-KYC, CKYC fetch, document management
• Own CASA lifecycle components such as:
• Account activation & funding
• Status tracking & customer communication
• Exception handling & drop-off recovery

Platform & Technology Leadership

• Partner with engineering to design scalable, resilient, and reusable platform services.
• Drive adoption of event-driven architectures, APIs, and microservices.
• Ensure high availability, low latency, and strong observability (SLAs, SLOs, alerts).

Regulatory & Risk Alignment

• Ensure compliance with RBI, AML, KYC, CKYC, FATCA, CRS, and internal risk policies.
• Work closely with Compliance, Legal, and Risk teams to embed controls by design.
• Own audits, regulatory changes and platform readiness for new guidelines.

Stakeholder & Program Management

• Collaborate with Retail Banking, Digital Channels, Operations, Risk, Compliance, and Partner teams.
• Act as the single-threaded owner for platform delivery, dependencies, and prioritization.
• Manage multiple workstreams and releases in an agile environment..

Required Experience

6 to 8 years of experience post Bachelor degree with a proven track record in the financial services and/or banks, preferably in banking, fintech, or regulated financial services. Strong experience in Savings Account onboarding, CASA products, or customer acquisition platforms. Experience with API-based platforms, microservices, and workflow orchestration. Proven ability to manage complex stakeholders and regulatory dependencies.

Education / Preferred Qualifications

Any graduation

Core Competencies

• Results driven - possesses an ability to find solutions to difficult problems quickly and effectively
• Process orientation - ability to perform within existing systems and processes, while project managing for process improvement
• Interpersonal effectiveness and ability to influence - ability to interpret data and articulate to convince others
• Team Effectiveness - Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals
• Multi-tasking - Ability to manage multiple complex projects at various stages of development simultaneously

Technical Competencies

• Proven experience mobile and net banking product management with added exposure to core banking platform.
• Good grasp of the agile development environment.
• Strong analytical skills, creative, detail oriented, and solid problem-solving skills with a passion for new technologies
• Strong analytical acumen to translate data in to actionable trends and potential business ideas

Work Relationship

Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals

DBS India - Culture & Behaviors

• Drive performance through Value Based Propositions
• Build pride and passion to protect, maintain and enhance DBS’ image and reputation
• Enhance knowledge base, build skill sets & develop competencies
• Invest in team building & motivation through ideation & innovation
• Execute at speed while maintaining error free operations
• Develop a passion for performance and grow the talent pool
• Maintain the highest standards of honesty and integrity

Location / Employment Details

• Location: Regional Office Mumbai
• Job: Digital.
• Schedule: Regular
• Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.