Associate Implementation Specialist - ServiceNow (SDA)

Microland Limited; Bengaluru; On-site; INR 150,000 - 210,000; Full time

Job summary

Microland Limited seeks an experienced Associate Implementation Specialist - ServiceNow (SDA) to design, develop, and support ServiceNow solutions across ITSM and other modules. You will lead end-to-end implementations, build workflows, and integrate with Microsoft, Azure, AD, SCCM, and more.

The role involves configuring, customizing, and building automated processes to optimize IT service delivery. Collaboration with stakeholders and strong governance adherence are essential.

Qualifications

• Hands-on ServiceNow development and platform administration.
• Experience with ITSM modules and ITOM/ITAM.
• Strong knowledge of REST/SOAP, MID Server, LDAP/AD integration.
• Ability to lead end-to-end implementation projects and workshops.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Catalog Items.
• Develop and manage Service Catalog workflows and request fulfillment processes.
• Create and maintain custom applications using App Engine Studio and ServiceNow Studio.
• Implement Flow Designer, IntegrationHub, and Automation Engine solutions.
• Lead end-to-end ServiceNow implementation projects and collaborate with stakeholders.
• Prepare design documents, blueprints, and deployment plans.
• Ensure alignment with best practices and governance.
• Troubleshoot integrations and support deployments.

Skills

ServiceNow ITSM

Service Catalog

Incident Management

Change Management

Problem Management

Request Management

CMDB

Discovery

Knowledge Management

Asset Management

JavaScript

Glide API

Flow Designer

IntegrationHub

App Engine

Service Portal

UI Builder

REST

SOAP

MID Server

LDAP/AD Integration

SSO/OAuth

Web Services

Tools

REST APIs

SOAP APIs

MID Server

LDAP/AD

SSO

Job description

Associate Implementation Specialist - ServiceNow (SDA)

We are seeking an experienced ServiceNow Implementation Specialist to design, develop, implement, and support ServiceNow solutions across multiple modules. The ideal candidate will have strong expertise in ServiceNow platform development, integrations, workflow automation, and ITSM best practices, with the ability to lead end-to-end implementations and collaborate with business stakeholders. The role involves configuration, customization, integration, and building workflows to support business processes across ITSM and other ServiceNow modules.

Key Responsibilities

ServiceNow Development and Customization

• Design, develop, configure, and customize ServiceNow applications and modules.
• Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Catalog Items.
• Develop and manage Service Catalog workflows and request fulfillment processes.
• Create and maintain custom applications using App Engine Studio and ServiceNow Studio.
• Implement Flow Designer, IntegrationHub, and Automation Engine solutions.

Implementation and Solution Design

• Lead end-to-end ServiceNow implementation projects.
• Gather business requirements and translate them into scalable ServiceNow solutions.
• Conduct workshops with stakeholders to define requirements and solution architecture.
• Prepare technical design documents, solution blueprints, and deployment plans.
• Ensure alignment with ServiceNow best practices and governance.

Integration and Automation

• Develop integrations using REST, SOAP, MID Server, and IntegrationHub.
• Integrate ServiceNow with Microsoft, Azure, Active Directory, SCCM, monitoring, HR, and third-party platforms.
• Design and implement automated workflows to improve operational efficiency.
• Troubleshoot and resolve integration issues.

Platform Administration and Support

• Perform platform upgrades and patch management.
• Monitor system performance and optimize platform configurations.
• Support user acceptance testing (UAT), production deployments, and post-implementation support.
• Ensure platform security, compliance, and data integrity.

Leadership and Collaboration

• Mentor junior developers and administrators.
• Participate in code reviews and establish development standards.
• Work closely with project managers, architects, business analysts, and stakeholders.
• Provide effort estimation and technical leadership during project delivery.

Required Skills and Qualifications

Technical Skills

Strong experience with:

• ServiceNow ITSM
• Service Catalog
• Incident, Change, Problem, Request Management
• CMDB and Discovery
• Knowledge Management
• Asset Management

Hands-on expertise in:

• JavaScript
• Glide API
• Flow Designer
• IntegrationHub
• App Engine
• Service Portal
• UI Builder

Experience with:

• REST/SOAP APIs
• MID Server
• LDAP/Active Directory Integration
• SSO and OAuth
• Web Services

Preferred Module Experience (One or more of:)

• ITSM
• ITOM (Discovery, Event Management, Service Mapping)
• ITAM
• HRSD
• CSM
• SecOps
• GRC/IRM
• Workplace Service Delivery

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) - ITSM / ITOM / CSM / HRSD
• ServiceNow Certified Technical Architect (CTA) - Preferred for senior positions