Associate III - Cloud Infrastructure Services

UST; Ernakulam; On-site; INR 400,000 - 650,000; Full time

Job summary

UST in India is seeking a Desktop Support Engineer (Linux) with 2+ years of experience to provide end-user support and maintain Linux-based desktops. You will install, configure, and troubleshoot Linux OS, manage user accounts, and resolve hardware/software issues, coordinating with infrastructure teams as needed.

This role emphasizes clear communication, customer service, and proper documentation. Familiarity with Windows/macOS and scripting is a plus.

Qualifications

• 2+ years of experience in Linux desktop support and end-user IT assistance.
• Experience installing, configuring, and troubleshooting Linux OS (Ubuntu, RHEL, CentOS).
• Familiar with ITIL incident management processes.
• Knowledge of TCP/IP, DNS, VPN basics.
• Proactive in documenting procedures and maintaining asset records.
• Experience with ticketing tools (ServiceNow, Jira, Remedy) is a plus.

Responsibilities

• Provide L1/L2 support for Linux desktops, laptops, and peripherals.
• Install, configure, and troubleshoot Linux operating systems (Ubuntu, Red Hat, CentOS, etc.).
• Diagnose and resolve hardware, software, network, and application-related issues.
• Manage user accounts, permissions, and system access.
• Support printers, scanners, video conferencing systems, and other end-user devices.
• Perform OS patching, software installations, upgrades, and routine maintenance.
• Handle incident, service request, and problem tickets within defined SLAs.
• Assist users with email, VPN, remote access, and collaboration tools.
• Document troubleshooting procedures and maintain asset inventory records.
• Coordinate with infrastructure and security teams for issue escalation and resolution.

Skills

Linux desktop administration

Troubleshooting

Customer support

Incident management

IT asset management

Networking basics

Education

Bachelor's degree or Diploma in Computer Science/IT

Tools

ServiceNow

Jira

Remedy

Job description

Role Description

Desktop Support Engineer (Linux) – Job Description

Experience: 2+ Years

Band: A3

Role Overview We are seeking a Desktop Support Engineer (Linux) with 2+ years of experience in providing end-user support, troubleshooting Linux-based systems, and maintaining desktop environments. The ideal candidate will ensure smooth IT operations, resolve technical issues, and deliver excellent user support.

Key Responsibilities

• Provide L1/L2 support for Linux desktops, laptops, and peripherals.
• Install, configure, and troubleshoot Linux operating systems (Ubuntu, Red Hat, CentOS, etc.).
• Diagnose and resolve hardware, software, network, and application-related issues.
• Manage user accounts, permissions, and system access.
• Support printers, scanners, video conferencing systems, and other end-user devices.
• Perform OS patching, software installations, upgrades, and routine maintenance.
• Handle incident, service request, and problem tickets within defined SLAs.
• Assist users with email, VPN, remote access, and collaboration tools.
• Document troubleshooting procedures and maintain asset inventory records.
• Coordinate with infrastructure and security teams for issue escalation and resolution.

Required Skills

• Hands-on experience with Linux desktop administration and troubleshooting.
• Knowledge of Linux commands, file systems, user management, and system logs.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with hardware diagnostics and desktop/laptop support.
• Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
• Strong troubleshooting, communication, and customer service skills.

Preferred Skills

• Exposure to Windows and macOS environments.
• Knowledge of shell scripting and automation basics.
• Understanding of ITIL processes and service management.
• Experience supporting enterprise collaboration tools and remote users.

Educational Qualification

• Bachelor's degree or Diploma in Computer Science, Information Technology, or related field.
• Linux certifications such as RHCSA, RHCE, or CompTIA Linux+ are an added advantage.

Key Competencies

• Technical Troubleshooting
• Linux Administration
• Customer Support
• Incident Management
• Hardware Support
• Network Basics
• IT Asset Management
• Documentation & Reporting

Skills

Asset Management, Infrastructure Support, Customer Support, Process Documentation, ServiceNow, Incident Management, Jira, Linux, Shell Scripting, TCP/IP, VPN