Associate II - Licensing

SE2; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

SE2 in Gurugram, Haryana, India seeks a detail-oriented professional for insurance process support. You will handle data entry, validation, and analysis with high accuracy while maintaining confidentiality and meeting strict deadlines.

The role requires strong written communication, MS Office proficiency, and ability to manage large data volumes. Night shifts and teamwork are part of the job; graduation in any stream is acceptable, commerce graduates preferred.

Qualifications

• Good written communication skills.
• Strong attention to detail and accuracy.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Ability to work with large volumes of data.
• Time management and multitasking skills.
• Ability to work independently as well as in a team.
• Willingness to work night shifts.
• Must type 30+ WPM with 98% accuracy.
• Graduation in any stream; Commerce graduate preferred.
• Experience in Insurance process would be preferred.

Responsibilities

• Process licensing commissions transactions as per SOPs.
• Perform data entry, data validation, and data analysis with high accuracy.
• Review, verify, and update records in internal systems.
• Handle email-based communication with internal teams or clients.
• Ensure compliance with quality standards, turnaround time (TAT), and SLAs.
• Identify discrepancies or errors and escalate to supervisors when required.
• Maintain confidentiality and data security as per policies.
• Participate in process improvement initiatives and training programs.
• Meet productivity, accuracy, and performance targets consistently.
• Research and process requests while working on multiple screens and applications.
• Resolve moderately routine questions following pre-established guidelines.
• Perform routine research on customer inquiries.
• Ensure customer satisfaction and strive to meet exceed service standards.
• Develop solid working knowledge of the insurance industry and processes.
• Ability to work with strict timelines.

Skills

Data entry

Attention to detail

Typing speed 30+ WPM

Time management

Multitasking

Teamwork

Independent working

Education

Graduation in any stream

Commerce graduate preferred

Tools

MS Office

Job description

• Process licensing commissions transactions as per standard operating procedures (SOPs)
• Perform data entry, data validation, and data analysis with high accuracy
• Review, verify, and update records in internal systems.
• Handle email-based communication with internal teams or clients.
• Ensure compliance with quality standards, turnaround time (TAT), and SLAs
• Identify discrepancies or errors and escal… issues to supervisors when required
• Maintain confidentiality and data security as per company and client policies
• Participate in process improvement initiatives and training programs
• Meet productivity, accuracy, and performance targets consistently
• Researching and processing requests while working on multiple screens and applications.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Ensuring customer satisfaction and strive to meet exceed service standards.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Ability to work with strict timelines.

WHAT YOULL NEED:

• Good written communication skills
• Strong attention to detail and accuracy
• Basic knowledge of MS Office (Excel, Word, Outlook)
• Ability to work with large volumes of data
• Time management and multitasking skills
• Ability to work independently as well as in a team
• Willingness to work night shifts
• Must be able to type 30+ WPM with 98% accuracy.
• Graduation in any stream, Commerce Graduate preferred.
• Experience of working in Insurance process would be preferred.
• Experience in a professional/office related environment that required you to work regularly scheduled shifts.
• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• Effective English business communication skills required to exchange information with client.
• Must have basic Email/ Letter writing skills.
• Good understanding of MS Excel and MS-Outlook.