Associate II - Licensing

AVP; Gurugram District; Presencial; INR 300.000 - 450.000; Jornada completa

Descripción de la vacante

Zinnia is seeking a detail-oriented professional to support licensing, commissions, and insurance data processing. You will handle data entry, validation, and record updates while ensuring quality and compliance across internal systems.

The role requires excellent written English, ability to manage large data volumes, and comfort with night shifts. Join a fast-paced team delivering timely service to clients and carriers.

Formación

• Graduation in any stream; commerce graduates preferred.
• Insurance process experience is an advantage.
• Proficient in MS Office and email communication.
• Strong attention to detail and accuracy.

Responsabilidades

• Process licensing and commissions transactions per SOPs.
• Data entry, validation, and analysis with accuracy.
• Review, verify, and update records in internal systems.
• Handle email-based communication with teams or clients.
• Ensure quality standards, turnaround time and SLAs.
• Identify discrepancies and escalate as needed.
• Maintain confidentiality and data security per policy.
• Participate in process improvements and training.
• Meet productivity and performance targets consistently.
• Research and process requests across multiple screens.
• Resolve moderately routine questions per guidelines.
• Perform routine research on customer inquiries.
• Strive to exceed service standards and customer satisfaction.
• Develop working knowledge of insurance products, services, and processes.
• Work with strict timelines.

Conocimientos

Good written communication skills

Attention to detail

MS Office

Data handling

Time management

Team player / independent

Night shifts

Typing 30+ WPM

English communication

Email writing

MS Outlook

Educación

Graduation in any stream

Commerce graduate preferred

Herramientas

MS Office

Descripción del empleo

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHAT YOU'LL DO:

• Process licensing & commissions transactions as per standard operating procedures (SOPs)
• Perform data entry, data validation, and data analysis with high accuracy
• Review, verify, and update records in internal systems.
• Handle email-based communication with internal teams or clients.
• Ensure compliance with quality standards, turnaround time (TAT), and SLAs
• Identify discrepancies or errors and escalation issues to supervisors when required
• Maintain confidentiality and data security as per company and client policies
• Participate in process improvement initiatives and training programs
• Meet productivity, accuracy, and performance targets consistently
• Researching and processing requests while working on multiple screens and applications.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Ensuring customer satisfaction and strive to meet & exceed service standards.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Ability to work with strict timelines.

WHAT YOU'LL NEED:

• Good written communication skills
• Strong attention to detail and accuracy
• Basic knowledge of MS Office (Excel, Word, Outlook)
• Ability to work with large volumes of data
• Time management and multitasking skills
• Ability to work independently as well as in a team
• Willingness to work night shifts
• Must be able to type 30+ WPM with 98% accuracy.
• Graduation in any stream, Commerce Graduate preferred.
• Experience of working in Insurance process would be preferred.
• Experience in a professional/office related environment that required you to work regularly scheduled shifts.
• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• Effective English business communication skills required to exchange information with client.
• Must have basic Email/ Letter writing skills.
• Good understanding of MS Excel and MS-Outlook.

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