Associate II - Licensing

Zinnia; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Zinnia is seeking a data-entry professional in Gurugram to support licensing and commissions processes. You will perform data entry, validation, and record updates across internal systems, while handling email communication with teams and clients.

The role requires accuracy, adherence to SOPs, and strong MS Office skills. The ideal candidate will have a graduation in any stream (Commerce preferred), 30+ WPM typing with 98% accuracy, and the ability to work independently or in a team, including

Qualifications

• Graduation is required.
• Strong data entry and accuracy are essential.
• Typing 30+ WPM with 98% accuracy is required.
• Willingness to work night shifts is needed.

Responsibilities

• Process licensing and commissions transactions per SOPs.
• Perform data entry, validation, and analysis with high accuracy.
• Review and update records in internal systems.
• Handle email-based communication with teams or clients.
• Ensure quality standards, turnaround times, and SLAs.
• Identify discrepancies and escalate as needed.
• Maintain confidentiality and data security.

Skills

Attention to detail

Data entry

Time management

Multitasking

Team player

Independent worker

Night shifts

English communication

Typing 30+ WPM

Education

Graduation in any stream

Commerce graduate preferred

Tools

MS Excel

MS Word

MS Outlook

Job description

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHAT YOU'LL DO:

• Process licensing & commissions transactions as per standard operating procedures (SOPs)
• Perform data entry, data validation, and data analysis with high accuracy
• Review, verify, and update records in internal systems.
• Handle email-based communication with internal teams or clients.
• Ensure compliance with quality standards, turnaround time (TAT), and SLAs
• Identify discrepancies or errors and escalat[e] issues to supervisors when required
• Maintain confidentiality and data security as per company and client policies
• Participate in process improvement initiatives and training programs
• Meet productivity, accuracy, and performance targets consistently
• Researching and processing requests while working on multiple screens and applications.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Ensuring customer satisfaction and strive to meet & exceed service standards.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Ability to work with strict timelines.

WHAT YOU'LL NEED:

• Strong attention to detail and accuracy
• Basic knowledge of MS Office (Excel, Word, Outlook)
• Ability to work with large volumes of data
• Time management and multitasking skills
• Ability to work independently as well as in a team
• Willingness to work night shifts
• Must be able to type 30+ WPM with 98% accuracy.
• Graduation in any stream, Commerce Graduate preferred.
• Experience of working in Insurance process would be preferred.
• Experience in a professional/office related environment that required you to work regularly scheduled shifts.
• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• Effective English business communication skills required to exchange information with client.
• Must have basic Email/ Letter writing skills.
• Good understanding of MS Excel and MS-Outlook.
• #LI-TN1

India Standard Demographic Question

At Zinnia, we are committed to fostering an inclusive and diverse workplace. This question is asked solely for reporting purposes and will not influence the evaluation of your application or hiring decision.