Associate I

Hubbell Incorporated; Ernakulam; On-site; INR 300,000 - 450,000; Full time

Job summary

Hubbell India is seeking a customer service associate to support routine activities, enquiries, order creation and expediting processes. The role involves handling quotes, price resolutions, and other CS activities while striving to meet KPIs.

The ideal candidate will have strong communication and computer skills, experience in chat and email support, and familiarity with SAP or Salesforce. Night-shift support may be required.

Qualifications

• Excellent communication and computer skills are essential.
• Analytical thinking and ability to handle chat and email customers.
• Experience with SAP, Salesforce or order management is a plus.

Responsibilities

• Respond to customer enquiries and support routine CS tasks.
• Create and expedite sales orders; handle order changes and quotes.
• Resolve pricing issues and ensure quick TAT while meeting KPIs.
• Coordinate with cross-functional teams to resolve customer requests.
• Support night shifts when needed.

Skills

Communication skills

Computer skills

Analytical skills

Chat support

Email support

Tools

SAP

Salesforce

Order management

Job description

We are looking for suitable Graduates experienced with good communication skills to support the Hubbell India customer service Team’s routine, ad hoc activities, and projects predominantly but not limited to any specific task. This requirement is for responding to customer enquiries, sales order creation, expediting orders, quote creations, price resolutions & other customer service activities

Some of the key responsibilities are: (but not limited to)

Support routine activities based on Service Level Agreement

Support Customer enquiries, order entry, order changes and other requirements of customers

Work as customer service associate flexible to support during night shift

Contribute as a team member to ensure the Hubbell India team meets all its KPIs

Ensure daily volumes are completed with high quality standard and quick TAT

Ensure all requests from customers and CS teams are acknowledged for the day and coordinate with teams across the enterprise to resolve customer enquiries

What will help you thrive in this role?

Excellent Communication skills, good computer skills, Analytical skills, experience in Chat and Customer services through emails, Desirable if they have SAP, Salesforce and order management experience.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Unified Business Solutions

Hubbell Unified Business Services (HUBS) provides corporate shared services to support all businesses across the enterprise. Functional areas include Engineering, Sales, Operations, Marketing, Finance, Legal, IT, Human Resources, Payroll, Environmental Health & Safety, and Compliance. HUBS employees are located around the world.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/f/veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.