Associate-Housekeeping

Mayfair Hotels & Resorts; Khordha; On-site; INR 180,000 - 240,000; Full time

Job summary

Mayfair Hotels & Resorts is seeking a Room Attendant to perform routine cleaning and servicing of guest rooms and baths under supervision. The role promotes a positive image of the property and requires a friendly, honest demeanor to address guest requests and problems.

You will enter rooms, make beds, dust, replenish supplies, clean bathrooms, and ensure room security and privacy. You will also handle guest calls and requests, maintaining equipment and adhering to standard procedures to support

Qualifications

• Clean and service guest rooms and baths under supervision.
• Maintains guest room cleanliness and replenishes supplies.
• Addresses guest requests and problems promptly.
• Ensures security and privacy of guests and rooms.

Responsibilities

• Enters and prepares the room for cleaning.
• Makes bed, dusts furniture, cleans the bathroom.
• Replenishes guestroom and bath supplies; vacuums and racks the carpet.
• Checks and secures the rooms; rotates cleaning duties as needed.
• Attends to guest calls and requests in the assigned area.

Job description

OBJECTIVE:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

PRINCIPAL ACCOUNTABILITY:

• Enters and prepares the room for cleaning.
• Makes bed.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, Cleans guest bathroom/bed room/floor corridor).
• Responsible for replenishment of guest complimentary water.
• Responsible for the cleanliness and maintenance of his work area.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.

• Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Assist guest with their questions and direct them to the areas they want to go.
• Take care of all cleaning equipments used in Rooms