Housekeeping (Guest Service Associate)

East India Hotels (EIH); Gurugram District; On-site; INR 201,000 - 312,000; Full time

Job summary

East India Hotels (EIH) is seeking a diligent Housekeeping Attendant to support daily room turnover and guest satisfaction in our Gurgaon properties. You will follow standard procedures to ensure clean, welcoming rooms and maintain inventory of supplies.

Role requires strong communication, time management, and meticulous attention to detail, with adherence to safety and hygiene protocols. Team collaboration and a courteous guest-facing approach are essential.

Qualifications

• Friendly demeanor with basic customer service and interpersonal skills.
• Ability to manage time effectively and complete tasks with minimal supervision.
• High standard of cleanliness and meticulous attention to detail.

Responsibilities

• Perform shift briefing and preparation to ensure smooth operations.
• Review daily schedule, room allocations, and guest requests.
• Stock housekeeping cart with linens, toiletries, and supplies.
• Inspect rooms and pre-clean for efficient turnover.
• Knock, announce 'Housekeeping' before entering rooms.
• Clean and sanitize touchpoints, bathrooms, and surfaces.
• Make beds and replenish amenities to match brand standards.
• Log completed work and restock supplies at the end of shift.

Skills

Communication

Time Management

Attention to Detail

Education

Highschool diploma or equivalent

Job description

Key Responsibilities:

• Shift Briefing and Preparation
• Receive assignments: Review the daily schedule, room allocation lists, and any special guestrequests or priority tasks.
• Stock the cart: Load the housekeeping cart with clean linens, towels, toiletries,cleaning chemicals, and fresh trash bags.
• Room Inspection and Pre-Cleaning
• Knock and announce: Verify room status by knocking and announcing "Housekeeping"before entering.
• Assess the area: Check for any property damage, maintenance issues, or items left behindby previous guests.
• Strip the room: Strip dirty bed linens and towels, and gather all trash and recycling.
• Deep Cleaning and Sanitization
• Dust and wipe: Dust allsurfaces, including furniture, light fixtures, electronics, and window sills.
• Sanitize touchpoints: Clean and disinfect high-touch areas likedoorknobs, remote controls, and light switches.
• Scrub the bathroom: Thoroughly clean and sanitize the toilet, shower/tub, sink, andmirrors.
• Staging and Replenishment
• Make the bed: Dressthe bed with crisp, clean sheets, pillowcases, and blankets according tocompany standards.
• Restock amenities: Replace used towels and replenish guest supplies like soap, shampoo,coffee, and toilet paper.
• Floor Care and Final Touch-ups
• Vacuum and mop: Vacuum carpets and mop hard floors, working backward toward the exitdoor so no footprints are left behind.
• Final walk-through: Spray a light air freshener, take a final look to ensure everything isperfect, and lock the door.
• End-of-Shift Wrap-up
• Log completed work: Update the room status in the property management system or on a physical log sheet.
• Unload and restock: Return the housekeeping cart to the supply room, dispose of collectedtrash, and drop off dirty linens at the laundry station.

Requirementsand Skills

• Communication: Friendlydemeaner with basic customer service and interpersonal skills.
• Time Management: Ability to work efficiently with minimal supervision.
• Education: Highschool diploma or equivalent preferred.
• Attention to Detail: High standard of cleanliness and hygiene.