Supervisor-Housekeeping

PeopleStrong; Paradeep; On-site; INR 201,000 - 312,000; Full time

Job summary

PeopleStrong is seeking a housekeeping professional to manage guest requests, maintain housekeeping operations, and ensure smooth desk communications. The role involves updating room statuses, coordinating with front office and maintenance, and ensuring accurate record-keeping for daily operations.

The candidate should be proficient in using property management software and have strong attention to detail in a fast-paced hotel environment.

Qualifications

• Good knowledge in handling guest requests.
• Should have good Telephone Etiquette.
• Good knowledge of Housekeeping operations.
• Responsible for departmental keys and guest room master cards.
• Manage calls and relay messages to the right personnel.
• Maintain day-to-day housekeeping records.

Responsibilities

• Handle guest requests and follow up with concerned departments.
• Maintain and update the housekeeping data board with occupancy, VIPs, arrivals, and departures.
• Update room status changes in the software as instructed by supervisors.
• Prepare monthly minibar consumption and other sales reports.
• Coordinate with Engineering/Maintenance and Front Office.
• Give proper handover to the next shift with detailed responsibilities.

Skills

Guest service

Telephone etiquette

Housekeeping operations

Staff coordination

Room status management

Tools

IDS

Job description

Housekeeping Hotel Management Hospitality Hospitality Management Guest Service Management

Others

Working Language

Job Description

PRINCIPAL ACCOUNTABILITY:

• Good knowledge in handling guest requests.
• Should have good Telephone Etiquette.
• Good knowledge of Housekeeping operations.
• Responsible for Departmental keys and guest room master cards.
• Responsible for all calls coming to the Desk and to convey the right message to the right person.
• Maintaining records related to day to day operations of Housekeeping.
• Follow up with concerned departments in case of guest requests/ complaints.
• Updating the Housekeeping data board with information like VIP in-house, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
• Good understanding of the property management soft wares (E.g.: IDS.)
• Allocate work for each staff according to work load for the day.
• Make the relevant room status changes on the software as per the instruction given by floor supervisors.
• Prepare the room discrepancy list for Front office.
• Prepare the VIP amenities list.
• Prepare the Mini Bar consumption list.
• Post mini bar and laundry charges to the respective guest folios.
• Prepare Monthly Consumption report for Minibar, and any other miscellaneous sales.
• Prepare the missing / broken item register.
• Handle the lost and found procedures and all enquiries and updating the register and IDS.
• Maintaining the “I need it now/Odd cupboard items” cupboard.
• Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
• Coordinate with Engineering / Maintenance department for room maintenance issues.
• Co-ordinate with Front office department.
• Should have complete information related all the rooms in hotel.
• Should have information of every staff, and where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, pool side, SPA etc.
• Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving. Assist Housekeeper and Asst. housekeeper for preparing the monthly report.