Senior Technical Authority Expert

Ericsson GmbH; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Ericsson is looking for an experienced and customer-focused VAS Operations & Support Engineer to provide 24x7 O&M, troubleshooting, defect management, testing, and deployment support for Value-Added Services platforms and applications.

Based in Noida, you will monitor applications and system health, handle incidents and service requests per SLAs, analyze logs and traces, reproduce defects, conduct load testing, and prepare operational reports and documentation for rapid resolution.

Qualifications

• Bachelor's degree in Engineering, CS, IT, or a related technical discipline.
• 4–15 years of experience in VAS Operations, Application Support, Troubleshooting, Defect Management, Testing, and Deployment.
• Strong technical foundation in Unix/Linux, Python, and Java.

Responsibilities

• Provide 24x7 O&M support for critical incidents and production issues, including rotational day and night shifts.
• Monitor applications, services, system health, and dashboards; perform regular health checks.
• Handle incidents and service requests per defined SLAs.
• Troubleshoot application, system, database, and integration issues using logs and monitoring tools.
• Identify, reproduce, test, and deploy defects across LAB and Production environments.
• Simulate test scenarios, perform load testing, and analyze performance-related issues.
• Prepare TOLs, defect reports, operational reports, and troubleshooting documentation.

Skills

Unix/Linux

Python

Java

Troubleshooting

Analytical thinking

Education

Bachelor's degree in Engineering, CS, IT

Tools

JIRA

Splunk

AppDynamics

JMeter

SQL Developer

Docker

Kubernetes

Job description

Join our Team

About This Opportunity

Ericsson is looking for an experienced and customer-focused VAS Operations & Support Engineer to provide 24x7 Operations and Maintenance (O&M), troubleshooting, defect management, testing, and deployment support for Value-Added Services (VAS) platforms and applications.

What You Will Do

• Provide 24x7 O&M support for critical incidents and production issues, including rotational day and night shifts.
• Monitor applications, services, system health, and operational dashboards; perform regular health checks.
• Handle incidents and service requests in accordance with defined SLAs.
• Troubleshoot application, system, database, and integration-related issues using logs, traces, and monitoring tools.
• Identify, analyse, reproduce, test, and deploy defects across LAB and Production environments.
• Simulate test scenarios, perform load testing, and analyse performance-related issues.
• Prepare TOLs, defect reports, operational reports, and troubleshooting documentation.

Technical Skills

• Good understanding of the VAS domain and associated products.
• Hands-on experience with Unix/Linux, Python, and Java.
• Experience with SOAP, REST, Git, and CI/CD processes.
• Experience with JIRA, Splunk, AppDynamics, JMeter, and SQL Developer.
• Good knowledge of Docker, Kubernetes, and microservice application management.
• Ability to analyse Wireshark traces, application logs, and Java heap dumps.
• Experience in defect handling, reproduction, testing, load testing, hot-fix validation, and production deployment.

Key Skills and Behaviours

• Strong analytical, troubleshooting, and problem-solving skills.
• Customer-focused, self-motivated, and proactive.
• Excellent written and verbal communication and coordination skills.
• Ability to work effectively in a team, with minimal supervision, and within a matrix management environment.

Education and Experience

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
• 4-15 years of experience in VAS Operations, Application Support, Troubleshooting, Defect Management, Testing, and Deployment.

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Location

Primary country and city: India (IN) || Noida