Associate Director - Research

Insightsfeedback; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Feedback Business Insights Pvt. Ltd. in Bangalore South, India is seeking an Associate Director - Research to lead CSAT and stakeholder studies, define scope with clients, and guide analysis and reporting.

You will manage multiple projects, mentor junior team members, ensure revenue and margin goals, and translate complex data into actionable insights for executives.

Qualifications

• End to end Primary research experience is mandatory (Design, Administration & Analysis).
• Strong in Microsoft Excel and PowerPoint (Intermediate or higher).
• Experience in stakeholder engagement studies (CSAT, ESAT, DSAT) is a plus.
• Strong analytical and quantitative/qualitative research skills.
• Effective communication and storytelling — ability to simplify data for client audiences.
• Business understanding — sees client's larger business context, not just project scope.
• Team management and mentoring (basic level — delegation, follow-up, feedback).
• Stakeholder management — comfortable with ambiguity and change.
• Collaboration — works well across project teams.
• Planning — manages multiple projects/deliverables in parallel.

Responsibilities

• Plan and design B2B CSAT projects — define scope with client, build questionnaire, decide analysis approach (breaks/banners).
• Own client interaction — status reporting, expectation setting, issue resolution.
• Lead report writing and presentations — translate data into clear, actionable recommendations.
• Track and follow up on billing and collections for assigned projects.
• Spot project risks early and drive corrective action.
• Manage and mentor junior team members — allocate work, review output, give feedback.
• Hold accountability for project bottom-line (revenue, cost, margin).

Skills

Primary research

Analytical skills

Communication storytelling

Business understanding

Team management

Stakeholder management

Planning multi-projects

Tools

Microsoft Excel

PowerPoint

Job description

Feedback Business Insights Pvt. Ltd. | Full time

Associate Director - Research

Bangalore South, India | Posted on 07/09/2026

• Plan anddesign B2B CSAT projects — define scope with client, build questionnaire,decide analysis approach (breaks/banners)
• Ownclient interaction — status reporting, expectation setting, issue resolution
• Leadreport writing and presentations — translate data into clear, actionablerecommendations
• Trackand follow up on billing and collections for assigned projects
• Spotproject risks early and drive corrective action
• Manageand mentor junior team members — allocate work, review output, give feedback.
• Holdaccountability for project bottom-line (revenue, cost, margin)

Requirements

• End to end Primary research experience ismandatory (Design, Administration & Analysis)
• Strong in Microsoft excel and PowerPoint (Minimumintermediate level if not advanced)
• Experience in carrying out stakeholder engagementstudies (CSAT, ESAT, DSAT) will be an added advantage.
• Strong analytical and quantitative/qualitativeresearch skills
• Effective communication and storytelling —ability to simplify data for client audiences
• Business understanding — sees client's largerbusiness context, not just project scope
• Team management and mentoring (basic level —delegation, follow-up, feedback)
• Stakeholder management — comfortable withambiguity and change
• Collaboration — works well across project teams
• Planning— manages multiple projects/deliverables in parallel