Associate Director- Operations (Education), New Delhi

Ground Zero; New Delhi; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Ground Zero in New Delhi seeks an experienced Associate Director – Operations (Education) to lead end-to-end project delivery across locations. The role owns operational strategy, stakeholder management, and performance monitoring to ensure on-time, on-budget outcomes with measurable impact.

The ideal candidate has 10–15 years in operations or program management, experience in CSR/education, multi-location teams, and strong MIS, dashboards, and budgeting capabilities.

Qualifications

• 10–15 years of experience in operations, program management, or large-scale project delivery.
• Experience in CSR, education, government, social impact, or development-sector programs is highly preferred.
• Proven experience managing multi-location teams and complex stakeholder ecosystems.
• Strong project planning, operational management, execution, and problem-solving skills.
• Experience with MIS, dashboards, KPIs, budgeting, compliance, and reporting.
• Strong stakeholder management and communication skills, with the ability to engage senior leadership and external partners.
• MBA or relevant postgraduate qualification preferred.

Responsibilities

• Lead end-to-end operations and delivery of multiple projects across locations.
• Develop SOPs, operating frameworks, governance mechanisms, and project management processes.
• Track project performance through MIS, dashboards, KPIs, reviews, and risk-management mechanisms.
• Lead regional teams and provide guidance, capacity building, and performance support.

Skills

Operations management

Program management

Stakeholder management

Team leadership

Education

MBA or postgraduate qualification

Tools

MIS

Dashboards

KPIs

Budgeting

Compliance

Reporting

Job description

Associate Director- Operations (Education), New Delhi

Experience: 10- 15 years

Salary: 15- 20LPA

About the Role:

We are looking for an experienced Associate Director – Operations to lead the successful execution of multiple large-scale projects across geographies. The role will own operational strategy, project delivery, stakeholder management, team leadership, and performance monitoring to ensure projects are delivered efficiently, on time, and with measurable outcomes.

Key Responsibilities

1. Operations & Project Delivery

• Lead end-to-end operations and delivery of multiple projects across locations.
• Develop SOPs, operating frameworks, governance mechanisms, and project management processes.
• Ensure timely delivery, quality, budgets, and agreed project outcomes.
• Identify operational bottlenecks and drive continuous process improvements.

2. Stakeholder Management

• Manage relationships with corporate/CSR partners, government stakeholders, implementation partners, institutions, and other external stakeholders.
• Drive effective coordination across internal and external teams.
• Support strategic partnerships and evaluate operational feasibility for new projects.

3. Monitoring, Reporting & Compliance

• Track project performance through MIS, dashboards, KPIs, reviews, and risk-management mechanisms.
• Ensure timely documentation, reporting, utilization tracking, compliance, and audit readiness.
• Use data and operational insights to improve project performance and decision-making.

4. Team Leadership

• Lead regional teams, project managers, and implementation staff across multiple locations.
• Build a high-performing, accountable, and collaborative team culture.
• Provide guidance, capacity building, and performance support to project teams.

Preferred Qualifications & Experience

• 10–15 years of experience in operations, program management, or large-scale project delivery.
• Experience in CSR, education, government, social impact, or development-sector programs is highly preferred.
• Proven experience managing multi-location teams and complex stakeholder ecosystems.
• Strong project planning, operational management, execution, and problem-solving skills.
• Experience with MIS, dashboards, KPIs, budgeting, compliance, and reporting.
• Strong stakeholder management and communication skills, with the ability to engage senior leadership and external partners.
• High ownership, execution orientation, and ability to work in a fast-paced and evolving environment.
• MBA or relevant postgraduate qualification preferred.

Hiring process:

• Step 1: R1 Interview
• Step 2: Assessment
• Step 3: R2 interview
• Step 4: Final Interview

Hiring Note: Applications will be reviewed on a rolling basis. This job is first posted on August 19, 2026 on Ground Zero

For any questions, ping us on WhatsApp chat: [phone]