Deputy General Manager II Skill and Education

Common Service Centres (CSC); New Delhi; On-site; INR 2,600,000 - 4,500,000; Full time

Job summary

Common Service Centres (CSC) seeks a Deputy General Manager for Skill & Education in New Delhi to oversee flagship projects, drive stakeholder coordination, and ensure financial sustainability. You will lead multi-disciplinary teams, shape strategy, and monitor performance against KPIs to deliver measurable outcomes.

The role requires deep experience in education and skill development programs, government partnerships, and a track record of driving growth and operational excellence.

Qualifications

• Masters degree in a relevant discipline required.
• Experience in project management, skill development, education programmes or government projects preferred.
• Strong leadership, stakeholder management and analytical skills essential.

Responsibilities

• Lead end-to-end implementation of Education and Skill Development projects from planning to closure.
• Coordinate with government departments, ministries and institutions for project approvals and delivery.
• Identify new business opportunities in Education, Skill Development and Digital Learning and develop proposals.

Education

Master's Degree in Management, Education, Social Sciences, Public Administration or a related discipline

Job description

Position: Deputy General Manager - Skill & Education

Location: New Delhi

Job Purpose

To lead and manage projects and business initiatives under the Skill & Education Vertical, ensuring effective project implementation, achievement of business targets, government and institutional partnerships, financial sustainability, and operational excellence.

Key Roles and Responsibilities

1. Project Leadership & Operations

• Lead end-to-end implementation of Education and Skill Development projects, from planning and mobilisation to execution, monitoring and closure.
• Ensure achievement of project targets, timelines, quality standards and contractual deliverables.
• Develop and implement SOPs, operational processes and review mechanisms to improve project efficiency.
• Identify operational risks and implement timely corrective measures to ensure smooth project delivery.

2. Government & Stakeholder Coordination

• Build and maintain relationships with Central and State Government Departments, Ministries, Universities, Skill Councils, CSR organisations and other institutional stakeholders.
• Coordinate with government and institutional partners for project acquisition, approvals, implementation and resolution of operational issues.
• Represent the organisation in stakeholder consultations, project review meetings and official discussions.

3. Business Development & Expansion

• Identify and develop new business opportunities in Education, Higher Education, Skill Development, Digital Learning, Assessment and Certification.
• Prepare concept notes, project proposals, MoUs/MoAs, business plans and commercial models for new initiatives.
• Develop strategic partnerships and support the expansion of existing programmes.
• Identify opportunities for sustainable revenue generation and long-term business growth.

4. Programme Monitoring & Quality Assurance

• Monitor project performance through MIS, dashboards, KPIs and periodic reviews.
• Ensure compliance with contractual obligations, operational guidelines and prescribed quality standards.
• Oversee audits, assessments, evidence verification and implementation of corrective actions.
• Track project outcomes and recommend improvements to enhance service delivery and programme effectiveness.

5. Financial & Commercial Management

• Monitor project budgets, revenue, expenditure, vendor payments and receivables.
• Support the preparation of financial proposals, project costing, revenue-sharing models and commercial arrangements.
• Ensure projects are delivered within approved budgets and contribute to the financial sustainability of the vertical.
• Identify cost optimisation opportunities and monitor financial performance against approved targets.

6. Team Management & Leadership

• Lead, mentor and develop project teams to achieve organisational and project objectives.
• Define KRAs, monitor individual and team performance, and ensure accountability.
• Foster collaboration, effective communication and a performance-oriented work culture.
• Ensure optimal utilisation of manpower and other project resources.

7. MIS, Reporting & Management Reviews

• Ensure timely preparation of management reports, project dashboards and performance review documents.
• Analyse project data, identify performance gaps and recommend corrective measures.
• Provide regular updates to senior management on project progress, financial performance, risks, challenges and business opportunities.

8. Strategic Planning & Initiatives

• Contribute to the annual business plan, growth strategy and expansion roadmap for the Skill & Education Vertical.
• Support the development of new programmes aligned with organisational objectives and emerging sectoral opportunities.
• Undertake other strategic and operational responsibilities as assigned by senior management.

Educational Qualification & Experience

• Qualification: Masters Degree in Management, Education, Social Sciences, Public Administration or a related discipline.
• Experience: 10-12 years of relevant professional experience in project management, skill development, education programmes, government projects or institutional partnerships.
• Experience in managing large-scale government-sponsored projects, stakeholder relationships, business development and project operations will be preferred.

Key Competencies

• Strategic planning and execution
• Government and institutional stakeholder management
• Project and operations management
• Business development and partnership management
• Financial and commercial acumen
• Team leadership and people management
• MIS, data analysis and performance monitoring
• Problem-solving, decision-making and risk management
• Strong communication, coordination and negotiation skills

Desired Candidate Profile

The ideal candidate should have a strong understanding of the Education and Skill Development ecosystem, experience in managing government or institutional projects, the ability to build strategic partnerships, and a proven capability to lead teams, manage project finances and deliver measurable business and operational outcomes.