Associate Director - Learning & Development

NLB Services; Dadri; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading advisory and professional services firm is seeking an Associate Director for L&D Modernization & Performance Excellence. This role will lead the transformation of the learning ecosystem and requires deep experience in modern learning design and analytics, particularly in high-volume environments. Responsibilities include shaping training delivery methods and developing KPIs for training effectiveness. The ideal candidate will have a strategic mindset and substantial experience in influencing leadership within the sector.

Qualifications

• 15+ years of L&D experience, with 8+ years in leadership.
• Proven ability to modernize L&D in high-volume environments.
• Strong expertise in ID methodologies and analytics.

Responsibilities

• Lead modernization of the L&D ecosystem.
• Shape content strategy for blended vs. instructor-led delivery.
• Build frameworks for KPIs and scorecards.

Skills

Learning strategy

Blended learning

Digital learning

Simulation designs

Influencing senior leaders

Job description

Job Description – Associate Director, L&D Modernization & Performance Excellence | Advisory and Professional Services

Role Title: Associate Director – L&D Modernization & Performance Excellence

Reports To: Chief Solutions Officer

Location: Noida/ Gurugram

Role Type: Full-time

Role Summary

We are seeking a strategic, innovative, and operationally strong Associate Director– L&D Modernization & Performance Excellence to lead the transformation of learning ecosystem. This role combines L&D modernization (content, delivery, technology, learner experience) with HR excellence (measurement frameworks, KPIs, organizational structure, and governance).

The ideal candidate brings deep experience in modern learning design, measurement, analytics, and organizational effectiveness within high‑volume learning environments, preferably in contact centres or service operations.

Key Responsibilities

• Lead the end‑to‑end modernization of the L&D ecosystem, shifting training toward blended, simulation‑based, and application‑heavy learning experiences.
• Shape the content strategy to optimize digital vs. instructor‑led delivery while scaling high‑impact hands‑on practice.
• Elevate learner experience by defining structured journeys, implementing staged readiness, and minimizing lecture‑focused training.
• Build simulation, call‑practice, and roleplay environments to bridge the gap between classroom and production.
• Establish sandbox or alternative simulation models to support safe, realistic system practice.

HR Excellence: KPIs, Measurement, Org Structure & Governance

• Build a unified measurement framework covering programs, facilitators, assessments, and learner readiness.
• Develop role‑based KPIs and scorecards for trainers, facilitators, supervisors, and instructional designers.
• Design and operationalize the L&D operating model, including intake, scoping, prioritization, governance, and release cycles.
• Lead organizational structure review and define a scalable L&D capability model across design, delivery, coaching, and operations.
• Strengthen reporting and dashboards for leadership, shifting from volume metrics to insight‑driven decision support.
• Strengthen alignment between trainers, coaches, and supervisors to ensure consistent reinforcement and OJT readiness.

Technology, AI & Enablement

• Develop a practical AI‑in‑learning roadmap, including guardrails for design, delivery, augmentation, and learner support.
• Partner with LMS/LXP owners to ensure smooth governance, content updates, and long‑term platform alignment.

Qualification Requirements

Required

• 15+ years of L&D experience, with 8+ years in a senior leadership role.
• Demonstrated success modernizing L&D in high‑volume environments (contact centers preferred).
• Strong expertise in learning strategy, blended learning, digital learning, simulations, and ID methodologies.
• Deep understanding of L&D analytics, measurement models, readiness metrics, and performance dashboards.
• Experience designing or optimizing L&D operating models, KPIs, and team structures.
• Proven ability to influence senior leaders and manage cross‑functional partnerships.

Preferred

• Experience in BFSI, retail banking, mortgage training.
• Exposure to simulation/sandbox environments.
• Experience implementing AI or automation within learning workflows.

Core Competencies

• Strategic thinking and structured problem solving
• Operational excellence and governance
• Stakeholder and leadership influence
• Innovation in digital learning and AI
• People leadership and capability building
• Analytical storytelling and insight generation