Associate – Content Design & Operations

Smart Moves Talent Crafters Pvt. Ltd.; India; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Smart Moves Talent Crafters Pvt. Ltd. is seeking an Associate – Content Design & Operations to craft experiential, instructor‑led learning experiences for mid to senior leaders.

You will partner with clients and the delivery team to translate needs into engaging designs and enable trainers to deliver with excellence. The role blends instructional design and content development with client discovery, trainer development, and lightweight pre‑sales support, while owning learning platforms and

Qualifications

• Master's degree or MBA/PG Diploma in a related field is preferred.
• Certification in Instructional Design is required (e.g., ATD CPTD).
• Experience designing ILT/VILT content for mid to senior leaders is essential.

Responsibilities

• Partner with clients and sales to diagnose learning needs and shape solutions.
• Design and develop experiential, instructor-led content for mid to senior leaders.
• Create programme architectures, facilitator guides, participant workbooks, case studies, and end-to-end journeys.
• Apply instructional design principles and adult learning theories to ensure outcomes.
• Support pre-sales through design inputs and proposals.
• Design for in-person and VILT formats and brief facilitators.
• Publish dashboards and leaderboards tracking development journeys.

Skills

Instructional design

Experiential learning design

Client needs discovery

Train-the-trainer

Facilitator onboarding

Facilitator/vendor management

Strong communication

Education

Master's/MBA/PG Diploma in HR, OD, Psychology, Education

Certification in Instructional Design (ATD CPTD, etc.)

Tools

LXP

LMS

Job description

ABOUT We are a Global award-winning, leadership development and consulting firm specializing in high-impact leadership training. We design and deliver impactful learning interventions for mid to senior level leaders across industries, working with a diverse network of Indian and global facilitators. Our work spans large-scale, multigeography programmes delivered both in-person (ILT) and in virtual instructor-led formats. Our clients include marquee global and Indian organisations, and our programmes are consistently recognised for design excellence and measurable impact.

Note: Core competency in instructor-led training (ILT/VILT) content design is mandatory. eLearning development and storyboarding are not a primary requirement of this role; candidates with such experience may be considered for the added versatility.

About the Role

JOB DESCRIPTION

Associate – Content Design & Operations and Leadership Solutions

Designation Associate – Content Design & Operations

Reports To Manager – Content Development & Learning Experience

Team Supervised Individual Contributor

Experience Required 4 years (minimum) in a similar industry Employment

Type Full-Time

ROLE OVERVIEW

This is an individual contributor role within the Learning Experience Department, focused on the design and development of world-class, experiential, instructor-led learning content for mid to senior level leaders. The incumbent will work closely with clients and the delivery team to understand learning needs, translate those needs into powerful learning designs, develop the content, and enable our trainers and facilitators to deliver it with excellence. The role combines deep instructional design and content development expertise with client needs discovery, trainer development (including train-the-trainer and onboarding of new facilitators), light-touch pre-sales solutioning and ownership of our learning technology and platforms. It is a craft-led, design-first role — not a sales or account management role.

Responsibilities

• KEY RESPONSIBILITIES
• Partner with clients — alongside the sales team — to understand their context, diagnose learning needs, and shape the right solution.
• Design and develop experiential, instructor-led training content for mid to senior level leaders.
• Create programme architectures, facilitator guides, participant workbooks, case studies, simulations, role plays, and end-to-end learning journeys.
• Apply instructional design principles, adult learning theory, and proven frameworks to build engaging, outcome-driven content.
• Support the sales team and Head – Learning Experience with learning design inputs during pre-sales conversations and proposals.
• Design for both in-person and virtual instructor-led (VILT) formats, adapting content appropriately for each medium.
• Brief facilitators thoroughly and ensure alignment with programme objectives, design intent, and client culture.
• Create, periodically maintain and publish dashboards and leaderboards for development journeys.
• Ensure every learning solution is aligned to client business objectives and target leadership competencies.
• Continuously refresh and improve existing content based on delivery feedback, learner outcomes, and emerging best practices.
• Create WOW client experiences by adhering to the SOPs and standards of quality set by .
• 2. Learning Technology & Platforms(LXP)
• Own the day-to-day administration and management of Experience Platform (LXP) and any related Learning Management Systems (LMS).
• Curate, structure, and publish learning content and journeys on the LXP to deliver a seamless learner experience.
• Leverage AI-based learning tools and technologies to enhance content quality, personalisation, and learner engagement.
• Support blended learning approaches by integrating appropriate digital tools and platforms.
• Stay current with trends in learning technology, digital facilitation tools, and AI-assisted learning, and bring recommendations to the team.
• 3. Programme Delivery & Project Coordination
• Coordinate the design-to-delivery handoff for learning programmes, ensuring materials, facilitators, and platforms are ready.
• Manage client communications, design reviews, feedback loops, and expectations proactively and professionally.
• Track design milestones and manage quality and timelines across content development projects.
• Collaborate across internal teams, facilitators, and client stakeholders to ensure smooth, high-quality delivery of in-person and virtual programmes.
• Managing training schedules, date approvals and coordinating facilitator communication.
• Ensure facilitator profiles are up to date in approved template, communicating the credible information needed for specific client requirements.
• Maintaining the monthly delivery expense sheet and working closely with the head of the department to manage the P&L of the function.

Qualifications

• Minimum Educational Qualification
• Master's degree / MBA / PG Diploma in HR, OD, Psychology, Education, or a related field (preferred).
• Certifications(Required / Strongly Preferred)
• Certification in Instructional Design — e.g., ATD Certificate in Instructional Design, CPTD, or equivalent (Required).
• Any other training-related certification such as Emotional Intelligence, Coaching, or OD is an added advantage.

Required Skills

• SKILLS & COMPETENCIES
• Core Skills (Mandatory)
• Instructional design for instructor-led training (in-person and virtual ILT).
• Experiential learning design for mid to senior level leaders.
• Client needs discovery, consultative diagnosis, and stakeholder engagement.
• Train-the-trainer and facilitator onboarding and development.
• Facilitator and vendor management (domestic and international).
• Strong written and verbal communication; ability to present to senior and CXO audiences.